Tonya Kellum - State Farm Insurance Agent

Category: Insurance agency in Seattle, Washington

Address: 8014 Lake City Way NE A, Seattle, WA 98115, USA

Phone: +12065249898

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

shamur .

Mar 21, 2022

Truly regretted changing agents to Tonya as I immediately had to change again after our first interaction. She’s rude, argumentative, and doesn’t seem to grasp the concept of “customer service” in the least. She literally went out of her way (during her office/work hours at that), to find and direct message me a long rant on Facebook after wasting my time arguing with me when I called her office with a simple policy question concerning a claim I had to file. Didn’t even ask me if I was okay or anything, she just gave a lot of unnecessary attitude when I was already dealing with something as stressful as a claim (which current customers know State Farm makes difficult enough). She also never ended up sending the documentation I requested that she promised she would before she hung up on me. One of the worst agents I’ve ever had the displeasure of interacting with.

Lisa G

Feb 21, 2022

I originally received an unsolicited mailing from Tonya Kellum of State Farm, and put the letter aside because I wasn’t planning to switch insurers. Eventually, my situation changed and I started looking at different companies, both online and locally. I wanted better rates and an agent who would be responsive to my personal insurance needs. Tonya and her team were standouts. They gave excellent rate quotes and were (are) good communicators. And all without sales pressure. Tonya also helped me reevaluate my overall insurance situation and develop a plan that works for my budget. I highly recommend Tonya and appreciate her personal approach. Tonya makes complicated insurance issues understandable, and clearly lays out options. As a result, I have superior coverage at great rates. I’m also glad to support a small local business owner who understands the needs of our community. Working with Tonya and her team has given me peace of mind about protecting myself and my family.

Heidi Orozco

Dec 23, 2021

Such a friendly and helpful team to work with! I didn't know how important is to have life insurance until I found Tonya's agency. She is very professional and she knows what she is talking about. She definitely hooked me up!!

Mollie Meyer

Apr 22, 2021

During challenging times like these, having a solid professional looking out for you to help navigate your insurance needs is very important. Tonya Kellum is that excellent customer service person who helped explain things for my benefit and instruct me toward purchasing things easily and without over-spending. Tonya was friendly, insightful and smart and helped me feel comfortable in an area such as insurance that has been challenging. I recommend working with Tonya to make insurance affordable, understandable and completed in a timely and easy manner.

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Questions & Answers

What factors influence car insurance rates?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

What is the difference between market value and replacement cost?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

How fast can I get car insurance coverage?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

Is my payment information secure on your website?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

Why should I sign up for the Paperless Notice of Privacy Policy?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

How much insurance coverage should I have on my home?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

The choice is yours, but State Farm recommends you choose a coverage limit at least equal to your home’s estimated replacement cost. (The estimated replacement cost isn’t the same as the market value, which is the price you can expect your home to yield on the market.) If you choose a coverage amount less than the estimated replacement cost, you may not be eligible for certain coverages. Since no one can say what the exact cost will be to replace your home in the future, you’ll need enough coverage to account for unforeseen circumstances.

What can I do on the State Farm mobile app?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

Can I use my check card or debit card?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

State Farm accepts most major credit and debit cards.

How do I download the State Farm mobile app?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

What coverage is provided under homeowners policy?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

The policy includes coverage for your home and other structures on your property such as a detached garage or shed, and your personal belongings. The policy also includes personal liability coverage which may protect your finances by paying for covered damages that you’re legally responsible for, including a legal defense.

Can I pay by phone or mail instead of online?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

What if I have a vehicle that's not listed on the Vehicle Type section?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

What is the difference between sending my quote and purchasing with an agent?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

What if I have more than four vehicles or four drivers in my household?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

Does my homeowners insurance cover detached structures on my property?

Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022
Tonya Kellum - State Farm Insurance Agent | Jul 17, 2022

Yes. In addition to your dwelling, State Farm covers other detached structures located on your property that are separated by clear space from the dwelling. The basic policy covers other structures at 10% of your dwelling coverage. This includes but is not limited to: Detached garages, Equipment sheds, Barns, Guest cottages.

How can I pay for my insurance if I decide to purchase it online today?

Tonya Kellum - State Farm Insurance Agent | Aug 16, 2021
Tonya Kellum - State Farm Insurance Agent | Aug 16, 2021

State Farm accepts most major credit and debit cards.

I changed my mind about purchasing this insurance. What should I do?

Tonya Kellum - State Farm Insurance Agent | Aug 16, 2021
Tonya Kellum - State Farm Insurance Agent | Aug 16, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

When does my coverage start?

Tonya Kellum - State Farm Insurance Agent | Aug 16, 2021
Tonya Kellum - State Farm Insurance Agent | Aug 16, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

Is my account number the same as my policy number?

Tonya Kellum - State Farm Insurance Agent | Aug 16, 2021
Tonya Kellum - State Farm Insurance Agent | Aug 16, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Tonya Kellum - State Farm Insurance Agent | Aug 16, 2021
Tonya Kellum - State Farm Insurance Agent | Aug 16, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

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