Mermaid Hair Extensions

Danielle Mack

They had to cancel my first appointment due to a snow storm dumping about 6 to 12 inches of snow on the ground which is understandable. They called and texted and emailed me to make sure I was aware of the cancelation and booked me a new appointment. The night before my new appointment we got a light dusting of snow overnight, by morning roads and sidewalks were clear. I left for my appointment, I had no trouble on the roads, even got there about 10 minutes early, but no one was at the salon. I checked my phone no texts canceling my appointment, I had received no calls from them. I tried calling them, left a message, tried texting them, no response. I started looking at my email while I waited outside and find am email from them that was sent out just two hours before my appointment telling me they had to close due to the snow that I had no trouble in, and that they had to cancel my appointment again! No offers to rebook, no texts, no phone call, just a simple last minute email that I didn't even see till after I was already there! The roads look pretty clear to me. I needed to get this done over the holiday break, now I don't know when I'll be able to get in for an appointment! Lousy customer service with a second cancelation! I was eventually able to get in for the consultation and get my extensions in without any further problems. Their stylists are amazing and do a phenomenal job! Appointment booking might be a bit of a problem, I wish they had better weekend hours, but they do a great job.

Farrah McGee

Love this place!!!! This is the only place to go for extensions!! Amazing staff that does quality work. They are pure artists!