AT&T Store

Hannah Thompson

Went into the att store a few times once when I lost my phone. They where not helpful they told me my cheapest option would be to “go to Walmart and get a prepaid phone and they would put a SIM card in it” they didn’t offer to upgrade our plan or anything. (I found my phone) went in later and they seemed bothered we came in. We asked about upgrading our plan to unlimited and they said “it will double what you are paying now” (i called att in Billings and they said that wasn’t true”) we ended up switching over to Verizon so that we would have helpful people when we need to go on the store. It’s too bad we don’t have a helpful att store.

Tammy Thompson

I want to say Thank you to Cody for the great customer service! I came to the store looking for Galaxy Earbuds and he helped me and set them up to my phone! I'm so excited now to use them! Thank you Cody!

Brenton Hayden

I switched from Verizon to ATT. When I activated my new phones, Cody and Ceci stated I “was required” to have the device protection plan and support plan @ $55/month. I explained I didn’t want the insurance, nor the extra $15/month support plan. They kept pressing me to keep it. Stated I can take it off when I leave the store using the app. I made it clear I didn’t want it or need it. They then lied to my face and said they took it off after making it very clear I don’t want it. Further you can’t take it off with the app. I called in and asked them to remove it once again to the store, they said I have to call customer service and they can’t remove it. I am hold now for 45 minutes and counting to remove this feature and insurance I never asked for and repeatedly stated I didn’t want. They must get a commission on this. Very displeased. I also scheduled an appointment with Cody the morning of, we agreed to meet at the store at 1pm. When I arrived, he left to go to another appointment. His excuse was he got a call from Another customer and had to go. They love wasting my time. I was told each account on my plan would get 100GB hotspot data. That was incorrect as Tablets only get 40GB, and further he put a 40GB plan on my secondary line. I was told my business account would get waived activation fees, that was incorrect, paid $50 for activation. He tried to make it up giving me 2 free $19 accessories. That left me $10 short, and further I bought 8 accessories and I was entitled to buy two get one free program, he didn’t offer me, but rather used that to try and make up for the activation fee. Dude even gave me his email address wrong. What a mess. They said there is no contract, there actually is a two year contract.

delia alcaraz

I came into the store worried because I had just gotten a new iPhone and my contacts weren’t transferring over along with a couple other issues I needed sorted out. The lady who helped me (the manager) was very handy and helped with every concern of mine. Great customer service!