Genesis of Danbury

Marlon

Genesis Of Danbury is a great sales experience. While they're not exclusive to Genesis vehicles yet, as they still sell Hyundai's, they do try hard to make the experience good. Worked with Trevor, who is now back at Genesis of Stamford, and he was the game changer. He helped me get a good deal on a 2021 G80. They promised me all-weather mats and a second key and he came through on the promise. I will certainly do business with them again when my GF is ready to upgrade her car to the Genesis family.

nicole lombardi

The is place is horrible they not willing to work with the costumer at all. Completely rude service,worst I've ever seen. I went to go get a car so I have a new car to drive my kids to school.when I walk in the shop the owner gave me a nasty look.i ask if I can take a look at the cars the owner said ok in a nasty way I didn't like how the owner was treating me.i tried buying a car but the owner told me to come pick it up on April 1st I said ok when I tried getting it on April 1st the owner said he don't have the car that I wanted anymore .

Rossibel Taveras

I just left this place with my husband and we are livid. Courtney (manager) came in while we were speaking with a seller to tell us "let me cut to the chase, this is a $70k car" we were floored that he profiled us because prior to looking at the Genesis we looked at the top trim model of the Santa Fe and Palisades. He has zero idea of our income and assumed because we looked at "lower end cars" we could not afford this car. Yet we were ready to pay in full in cash. I'm extremely disheartened at the profiling we just experienced. His behavior is unacceptable. We will be taking this to corporate. His demeanor was appalling and unprofessional. If my husband and I would have came in flaunting money he would have treated us with respect. There is no reason why someone should treat others differently because of their own biases. He even had the audacity to follow us out of the store. My husband had to tell him to back off because he kept yelling at my husband "I'm not profiling you, you are just wasting everyone's time here" I intervened and asked him to have a good day and to respect that I had a child with me. My child is still shaken and does not understand why the man followed us and yelled at his dad.

Kathy VosWinkel

Up to my original post below - John R. the sales manager called me to remedy this issue. He promised to ensure that more transparent practices are used in clearly communicating the TOTAL price of the purchase. Agreed to one price and received a higher price in the financing. Courtney, the sale person told me basically "I should have asked a question". I didn't have any question at the time. I signed a document with the agreed sales price and there was $2.8k added in the financing doc as "other'. When I questioned it Courtney became very defensive. I backed out of the conversation with him and sent and email to the general manager. Absolutely no response. I am very happy with my car but this dealer is shady with hidden fees and I don't like doing business with people like that. Very disappointed.