Red Robin Gourmet Burgers and Brews

Faith Ellis

The first time I went here (about 2 months ago), everything was delicious, best burger ever! 😋 Last night was a whole different experience! 😞 I was there with 4 other people, we came in a little after 8pm. I was so excited to be back. My friend & I both got the burger with the egg. The eggs were awful! The bottom of them were pure black & greasy and the yolk was way over cooked & hard. The flat grill they used to cook them on was either filthy or they cooked the egg right next to the burger, so the egg was cooked in the filthy grease.🤢 The burger was also overcooked, not pink, as I wanted. We all like how you can keep ordering sides. Well...right before we ordered our sides, the waitress came over & put a basket of barely warm FF in front of each of us. The waitress was so worried about going home for the night and finishing up her side work, it affected our service.There were many empty tables, heaped with dirty dishes, that sat that way for some time! When she would come to the table (rarely), she would start walking away, quickly, before I could ask her for something (happened more than once). The table was full of plates, cups and baskets, barely cleared off, our whole visit. When we were finally ready to pay, the terminal at our table went dead. So we waited for the waitress for a long time. Finally, one of us had to get up & hunt her down to tell her. She came over & took the batteries out of a different one and gave it back. So I then complained to her about my burger. She told me the egg was cooked a a flat grill. She said sorry. She said that she would tell the manager. Well...she or the manager never came over. VERY disappointed and don't know if I'll ever go back or even recommend it to anyone!

Matt Pierson

So we sat at table #77 and Mary was our server and she was great. Everything came out accurately and quickly and the food was tasty as always. However, while we were eating a large black ant fell on my daughter and then on to the table. I flicked it on the floor and got the attached photo of it. Still have Mary a nice tip because she was an all star. The management may want to get the bugs looked at though, so for that, 3 stars. We'll be back again because it's so yummy, i just hope we don't have the extra protein additive the next time around.

Marie Emmanuelle Brown-Cashdollar

The first time I went there, it was fairly busy but my sister and I did not have to wait long before being seated. With that said, once we were seated, we ordered root beer floats and impossible burger with sweet potato fries. The root beer floats had to much ice cream and not enough root beer. So, we asked our waiter to take the root beer floats off our bill and he did. Despite doing that, the service received was not the best. Our waiter never checked up on us after we received our food and so I wasn’t able to ask for some water. Other than that, my experience at Red Robin that time was good. Other times I went to Red Robin, I placed my order for pickup. Picking up my food has been a smooth process since my food is ready when I get there. I will say the workers up front are not the best since often times they are on their phones or talking to each other.

A Peterson

For the time it took to get my pickup order once I received a “ready” status I could have dined in. One of the burgers was perfectly fine. Side good as well. The other left much to be desired. Burger cold; broccoli looks like it came out of the trash. Oh yummy, rotten broccoli!