BMW/Mercedes Service and Repair

Jarvio McDunnalister

Great, kind people! Affordable and thorough services. They're very caring in informing you of other observations about your vehicle that may be of concern without trying to "over-push you" into more unnecessary services. Good hard focused an' people/customer mechanics are really hard to come by especially nowadays....these people are amongst those Godsends.👍👍👍

Colin Masterson

The office and shop staff are incredibly nice, well spoken, and thorough. The ahop staff not only thought about the current situation but the picture as a whole regarding the reason I came in. They aren't afraid of advising in a transparent manner so that they make sure that you know you have a choice and they don't upcharge just because they can.

Ericalee

WARNING!! DO NOT USE THIS COMPANY! I have a 2008 X5 that was having some idling issues. So much so that it kicked its self in to neutral to Safe Mode. I called this company to see if they could get my car in to fix it. (I am new to the area) They had availability so I had my car towed in to not cause any more damage. I expected the cost to be heavy as I am aware anything on a BMW is costly. Come to find out I was told it was only a $500.00 Engine sensor. (I was very relived) When I picked my car up I was told by who I think is the owner. How well my car has been taken care of and the underneath is dry as a bone. (This also made me feel very secure in driving the car) I drove the car straight home and went to sleep. The next day driving to work it was doing the Exact same thing, the same issue I took it in for!! I immediately called after work and made the owner aware I was not happy and was very confused how my car seemed to have not been fixed! I was advise to bring my car back in. Seriously!! Bring my car back so you can waste more of my time and money?? (Total bait and switch) I was not stupid enough to fall for that so I took my car to the BMW dealership. Come to find out my car had all kinds of things wrong with it. Like THOUSANDS of DOLLARS of work to be done. I approved the work and got my car back and it has been running perfect ever since. I requested that this company refund my money since clearly they did nothing but waste my time and money and did not resolve the main issue let alone any of the other issues. They of course refused. (Acting like they did the job I hired them to do when in FACT they did not!) I truly hope scamming a single grandmother that has custody of all 4 of her grand kids for over $500.00 and causing me to pay even more money to have my car fixed correctly at the dealership allows them to sleep well at night. . ... I would NEVER RECOMMEND this shop!! PLEASE be AWARE! Update!!! Hilarious response! You must truly have memory issues. All I have driven is FORDs?? Lol, In fact I have never driven a Ford in my life. Nor was I concerned about cost as I clearly told you. I just wanted my car fixed correctly! Because I have 4 young kids in my care and need my car running correctly!! For you to make the statement that the issue was fixed is so past appalling... It sure is funny how my car runs perfectly after I took it to the dealership. You know you did wrong and I plan to countinue my dispute out of Principle. Let alone my credit card company is still investigating this case. So I would tune down the pride on getting the money refunded. PLEASE anyone that reads this be Warned about dealing with this company!

Sam and Kyra Siler

I would like to leave a response on the review that my brother and the business owner left on Yelp. Please read the below for partial context. I had taken in my car into this shop 3 times. One for brakes and another for the warranty on the brake job because of the caliber failure and lastly because my cylinder 3 misfire.On the last time I went to the shope for the misfire my brother (who is also a mechanic, but lives 3 hrs from me) checked the work that was done and left a review that you can read. I did call the business owner and I am shocked at the dishonesty of the response of the business owner about our conversation on the phone. I never apologized for my brother's response. I only stated that I apologize if there were unkind words exchanged. I stated to the owner that I cannot speak to anything mechanically because I do not understand. We ended the conversation that there was a lack of communication (mainly on their part) and that is why I was confused on some of the work done on my vehicle. I will not go back to this shop, if he is unable to be honest about our conversation on the phone. I am scared of the dishonesty done my vehicle. __________________________________________________________ Erik (My brother's review) - They dishonestly sold things that did not need to be repaired. the main repair/ concern was inaccurately charged for labor resulting in a bill that was close to 2x the fair price that would of been charged at a more reputable honest shop. on top of all that a part was installed that previously had no problems (therefore very not needed) and charged for that also. the part was an interior part that was also the wrong color! at least the customer got her old perfectly ok part left in her center consil to remind her why to never go to this shop again! Business Owner response NEXT DAY AT 8:00AM I GET A MESSAGE FROM THE CUSTOMER WHO AUTHORIZED THE WORK REQUESTING A RETURN CALL. I DO SO AND SHE STATES SHE WAS SURPRISED AT THE OIL CHANGE COST BUT WAS NOT ASKING FOR ANY REFUND. I EXPLAINED MORE CLEARLY THE REASONS FOR THE DOOR HANDLE REPLACEMENT AND SHE UNDERSTOOD THIS. SHE SPENT MOST OF THE TIME APOLOGIZING FOR HER BROTHER'S ACTIONS AND HAS NO ISSUE WITH OUR REPAIRS. I ASKED IF SHE WOULD HAVE HER BROTHER REMOVE THESE INAPPLICABLE REVIEWS. APPARENTLY THAT HAS NOT OCCURRED IF YOU'RE READING THIS.