Address: 1702 W Hwy 50, O'Fallon, IL 62269, USA
Phone: +16186248430
Sunday: 10AM–10PM
Monday: 10AM–10PM
Tuesday: 10AM–10PM
Wednesday: 10AM–10PM
Thursday: 10AM–10PM
Friday: 10AM–10PM
Saturday: 10AM–10PM
Sweet Kimistry
Placed an order online for carry out and was advised that it would be ready at 738pm. It was not ready when I arrived and I was told that there were only 2 orders ahead of me. I stood there for TEN minutes and watched well over 6+ orders get bagged and no sight of my order. Mind you, NO ONE ELSE is standing there waiting but me. Each time I asked, no one came back to me to provide an update. Finally a guy who I assumed to be the manager came to me and asked if I needed help. I for the THIRD time said that I was waiting on an order that at this point was now over 10mins late. He asked the kitchen for an update and I heard no response. I then proceed to ask for a refund. He tells me that he can go to the back and process the refund. I ask for a receipt and he looks at me puzzled!!! NO WAY I'm leaving your restaurant and just going to TRUST that you process my refund... INSANE!! Now my order comes out. They hand me the bag and the dish of the flavor of the day. The flavor of the day was Turtle Dove.....custard with chocolate, pecans, and caramel. What they handed me was basically a dish of vanilla custard. I'm beyond LIVID at this point. I left the VANILLA custard on the counter and left. Their lack of concern, lack of service, and lack of apology was extremely disappointing. I have visited this location often and have never experienced such horrible service. 😞 UPDATE: When I got home and sat down to eat, my order was WRONG!!! Called the restaurant and demanded a refund which was provided.
The Great Satan
It was good food, but so freaking pricey. Four burgers, cheese curds and cheese fries for $50. I hadn't been there for at least 10 years, even though it's only 5 miles from the house. Three in line ahead of us and a LOT in the Drive-Thru. I guess it's like Chick-fil-A, but I don't understand the hype
Thomas Moore
Had the cod sandwich. It was hot and tasty. Had some confusion about the "Works" on the burger. Wife followed daughter's order with the "Works". This was keyed in at the register. That appears to be pickles, onion, ketchup and mustard. Wife wanted lettuce and tomato too. Trip to the counter is where we were in informed about the "Works". She did get lettuce and tomato. All good. Now we know how to do it. The grandson had the kids meal, with free scoop of ice cream. That was a fair amount of ice cream.. Good deal..
Benjamine Harshbarger
My brother and his friend recommended this place. They love the shakes/malts and burgers. Tasted pretty fresh and fairly quick in getting served. Loved having the root beer as an option as it made it feel like a 50s diner burger with shake. If you get a chance, stop in!
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