Holiday Inn Express Johnson City

Jamie Bartlett

When we arrived our room wasn’t quite ready due to staff shortages. Which we felt was understandable in these times. The front desk attendant provided superb customer service, and was very apologetic. He provided updates as we waited. I said to my family, “I bet that is Gabe.” They said yes, and asked why. I said because there were numerous reviews that mentioned the great service they received from Gabe. As mentioned on those reviews, the IHG Corporation needs to take care of this staff member. This is what makes you want to come back to this hotel, and this type of service is becoming harder to find. Also the other staff that were working hard that night at getting rooms cleaned and ready were working super hard and very courteous. I hope the upper management team is finding ways to reward these individuals.

David Tederick

If this was my first experience with a Holiday Inn Express I wouldn't come back to another one. Being a Spire Elite member I requested an early check-in. I did reserve an accessible room initially but when I called and spoke with the front desk clerk I told him I would take any available room if they could accommodate it early. If it wasn't possible I wouldn't have had any issues, but not only was it not available my check-in time was almost 2 hours past regular check-in time. I called earlier in the day and was told I would be called when the room was available. I never received a call for early check-in, when I called again I informed that the room wouldn't be available until later. When I finally checked in I was told that the shades in the room didn't work and I replied as long as they are down or closed it wouldn't be an issue. Room was clean, shades were closed and noticed the air conditioning/heating unit wasn't running. I turned it on and it wasn't working. After going to the front desk I was given another room that was nice. I get that they could have been swamped from the night before but they seriously dropped the ball on this visit. My next time in Johnson City, TN I won't stay at this location. I will look for another IHG hotel in the area.

julie neumann

I have got to say if I could I would give them 10 stars 🌟 . The staff is amazing. The room was great. Breakfast was one of the best I have had. My son lives in pinny flats so I am always booking ahead when I come visit him. Only one thing was the pools heater was broken so it was too cold to swim for me. But everything else was amazing. Thank you.

kaley pennington

We've stayed here twice and I absolutely love the hotel receptionist that works at night with the long blonde hair, they are such a sweetheart! All the staff was nice. The only reason I didn't give 5 stars is the indoor pool is ice cold and the jets in the hot tub didn't work the second stay. Also please do away with that awful breakfast sausage 😅 other than that the rooms are super clean and overall great stay!