Village at Potomac Falls Apartment Homes

Jackie Wint

I moved in in August of 2021. When I moved in was told that it was a Year Lease. I called in in March of 2022 and spoke with Pebbles, because I received a notification of lease renewal. I called in and asked two questions regarding my lease. I specifically stated that I am very busy with work and do not have time to review my lease for my answers. I asked if I decided to stay / or not stay when will I have to give my notice. I was Told June 14th, 2022 is the date I would need to let them know. I called this past weekend on Sunday 5/15/2022 to ask a question regarding parking for my daughter who is currently just staying her for her work location. Received advice regarding that from Sarah. Then started the conversation of me possibly moving. And was told that I had to have given notice 60 days and that should have been given on April 14th. I questioned this because I know what I was told in March. Also was then told that my lease was up on June 14, 2022. Not what I was told at signing. I own not looking, but when you are busy, moving, and working I am relaying on the office staff and office manager to inform me of the correct dates. When I spoke with Sarah on Sunday she stated that I had until June 13th, to resign my lease if I choose to stay. She also informed me if I choose to leave then I would be responsible for the rent if the place is not rented during my lease time. Or if it is I will be responsible for any remaining balance if it was. I received a Call from the horrible and terrible office manager Pebbles telling me that me lease auto renewed and it was in my Portal. I looked on the rent cafe portal and the original lease is all I see. I called the corporate office in King of Prussia to complain about the misguided information and they send me back to Pebbles for the same Manager to call me back. Why? When my concern originated with her. I can pay if I decide to leave. But why am I being punished when I called in looking for answers to avoid this problem

Retti Chartreuse

Insulation during the winter is non existent. They sell more parking passes than there are spaces which leaves finding parking impossible after 8pm for people who work late. It’s an absolutely sleazy practice. There are additional reserved spaces and more paid parking “visitor” spots but residents can’t park there. There are cigarettes all over the grass in some places pretty gross.

Patrick O'Shea

I have lived here for 15+ years. In the past year or so I have noticed a higher level of noise at night and during the day, mostly kids who don't seem to have any parental supervision. :-( The staff, both office, and maintenance are the best and is one of the major reasons I have stayed here.

Jennifer Aquino

I have lived here for almost two years, and really like the apartments, office staff and maintenance staff. At first, I moved here because of the location and special they were running at the time. All the ladies in the office are SO friendly and just very responsive to my questions. The apartments are very nice too and whenever I need any maintenance attention, they come very quickly. I would definitely recommend this place to anyone. Thank you So much everyone!