Tacoma Public Utilities

Category: Utility contractor

Address: 3628 S 35th St, Tacoma, WA 98409, USA

Phone: +12535028600

Opening hours

Sunday: Closed

Monday: 8AM–4:30PM

Tuesday: 8AM–4:30PM

Wednesday: 8AM–4:30PM

Thursday: 8AM–4:30PM

Friday: 8AM–4:30PM

Saturday: Closed

Reviews

•**• “‪Squirrel‬” ••**••

Aug 4, 2022

My mom has dementia , her "caregiver" stole her money for 6 months . Found my mom in the dark . She'd said nothing. I called and spoke to a nice girl made arrangements , power was turned back on . Mom forgot to pay and they turned her off again . No phone call or notice . Now all of her food has spoiled and melted so no power , no food and she got paid today but go do only knows how long the power has been off because noone called. !!

Eden Fenwick

Jun 13, 2022

Tacoma Public Utilities are horrible. They upcharge everything so much, and slap you with ridiculously expensive service fees. If for some reason a payment does not go through there is a solid chance that they will just charge you a withdrawal fee and then not notify you of the remaining balance for months. Good luck getting through to customer service about any problems you have, and good luck getting them to work with you on any sort of doable payment plan if you are low income. Completely ridiculous prices. No one should be charged $20+ in service fees alone per month.

Joshua Rockey

May 18, 2022

This review is in regards to Tacoma Power tree trimming service: I have been trying to get ahold of someone in this office for almost 3 weeks now and have left multiple voicemails. The recording say voicemails are checked daily yet I have received no call. I just need my line dropped to have a tree removed! We are paying you're employees at TPU, the very least you could do is respond!

Miranda Scheitzach

Mar 4, 2022

TPU is a complete joke. I called today because my bills have doubled with their new meter installs and the customer service agent was a joke. She could not answer any of my questions and would just circle back to saying "its the numbers that the meter reads", was incredibly rude and when I asked to be passed along to her supervisor she put me on a hold that never ended. TPU should take better care of their customers, but looking at their 2 star rating im not surprised.

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Questions & Answers

Can I put bags of shredded paper in my recycle bin

Ann Thompson | Aug 14, 2022
Toni Cameron | Aug 15, 2022

We aren't supposed to put shredded paper in the recycling since the shredded paper can jam the machines. If paper isn't shredded yes feel free to recycle it.

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If u have a disconnect can u pay at the kiosk or does it have to b in person

Shay Shay Mickels | Aug 14, 2022
Katherine Cross | Aug 15, 2022

You can pay online, or on the phone as well. You don't need to do it in person.

what is address

Lori Cardwell | Aug 14, 2022
Valerie Mason | Aug 15, 2022

3628 S. 35th St. Tacoma, WA 98409

can I change my payment card online?

Penelope Davis | Aug 14, 2022
Mary Houghton-Bynum | Aug 15, 2022

Yes

If i pay 99% of my over due bill will they still turn off my power?

Christina White | Aug 14, 2022
Esmeralda Medina | Aug 15, 2022

they can give you options to pay half and give you a term that fits your needs to pay the rest of the money and they don't cut off your electricity

Where can I get assistance for my bill?

LuLu DkH | Aug 14, 2022
Mike Bolar | Aug 15, 2022

See this I absolutely don’t like my phone knows where I’ve been and is asking me to help random people. But talk to the people at the desk or call them would be my guess

Do you have tankless in water heaters

Deborah Brown | Aug 14, 2022
Chrystal Peterson | Aug 15, 2022

No

What is the cost for temporary subscription to the smallest business size trash pickup?

Gentry Yeatman | Aug 14, 2022
Hobanle Somalion | Aug 15, 2022

Expensive it's not worth. Use private haul.

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Where are the new glass collections crnters?

Carol Benton | Aug 14, 2022
Lee Overland | Aug 15, 2022

You can recycle glass at the Tacoma Refuse off of Center street near Home Depot. They are open Friday thru Monday for recycling.

How to get parcel number of property

Herb McQuarrie | Aug 14, 2022
Hong Kim | Aug 15, 2022

Enter your address of property and will show your parcel# https://atip.piercecountywa.gov/#/app/parcelSearch/search

how to schedule curb pickup

Angela Obondo | Aug 14, 2022
j d | Aug 15, 2022

Call 311

How to report. Problem

John Duvall | Aug 14, 2022
j d | Aug 15, 2022

Call this phone number 253 - 502-8600

Can I get a firewood permit for Rife make

Derk Goble | Aug 14, 2022
j d | Aug 15, 2022

This is more like pay your power sewer water bill. Then get a license for fire wood place.

What # do i call to trade my broken fridge for working one

Angela Heger jackson | Aug 14, 2022
Bill Solus | Aug 15, 2022

TPU does not trade in or supply Refridgerators . they will give you a rebate after you purchase a new energy efficient fridge. If they are currently running a rebate. You can get information at mytpu.org/ways-to-save/residential-rebates/

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Does City Light still have a restaurant in the basement open to the public?

David Fetter | Aug 14, 2022
Bill Solus | Aug 15, 2022

Yes there is a cafeteria

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What company do I Call for information regarding street sweeper dates in Tacoma?

Lynette Littrel | Aug 14, 2022
Seth Bishop | Aug 15, 2022

Public works i think..or maybe transportation...

Will regular pick be happening today Memorial day?

Leslie Volpe | Aug 14, 2022
Bill Solus | Aug 15, 2022

Probably not you can check here to be sure https://www.cityoftacoma.org/government/city_departments/environmentalservices/solid_waste/collection_schedule

Can I pay my electric bill online?

Belinda Merrimon | Aug 14, 2022
Keil Drescher | Aug 15, 2022

At mytpu.org, look for my account. It helps to have your account number.

Why no water pressure today? Shouldnt i have been informed before hand?

Nadine Lewtas | Aug 14, 2022
Michael Marshall | Aug 15, 2022

This is not TPU, but a Google forum for answering questions. You'll have to call them. Have you checked with your neighbors? Could be a problem with your plumbing.

How do I request to have my water line marked ?

Christine Brosnan | Aug 14, 2022
Keil Drescher | Aug 15, 2022

Call 811!

When does Fircrest get power back?

Carol Heard | Aug 14, 2022
Kassidy Hess | Aug 15, 2022

No clue...

Is the garbage pickup today on 15th and Grant ave today

peter kiama | Aug 14, 2022
Michele White | Aug 15, 2022

Recycle and garbage cans that usually pick up THURSDAYS....will pick up TOMORROW which is FRIDAY-1/4/19. (FYI...since new years day was this week...everyone is picked up (1) day later. All goes back to your normal day next week)

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How much it goes to turn my utility back on

Tominiko Alosio | Aug 14, 2022
Dave Marcellis | Aug 15, 2022

https://www.mytpu.org/your/start-or-transfer.htm

Do you have an app for TPU? To make payment easier and get updates on power outage etc.

Diana Caldwell | Aug 14, 2022
Michael Marshall | Aug 15, 2022

They do not currently have an app, but I believe you can make a payment on the website.

11/13/2018 - There was a garbage truck that overturned at the corner of Northshore Pkw and Norepoint Way. Was the driver injured?

Older Lady | Aug 14, 2022
Vault72 | Aug 15, 2022

I'm sorry but the trash service is not part of Tacoma Public Utilities we have no way of knowing here at the Utilities .

If I pay my entire past due amount on Saturday, do I still have to wait until monday to get my power reconnected?

D Kn | Aug 14, 2022
Michael Marshall | Aug 15, 2022

You should call them to make sure. They may have an after hours number. They do have crews on Saturday but no Admin working. I used to work there.

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what happened to power

Frank Glasscock | Aug 14, 2022
Dave Marcellis | Aug 15, 2022

Probably something simple like a squirrel. Have you called TP to report an outage?

how do I get rid of computers

Dane Meyer | Aug 14, 2022
Michael Haley | Aug 15, 2022

Recycling center at. 52nd and So. Tacoma Way

Can I drop of exta trash and recycling that doesn't fit in the bin?

priscilla lino | Aug 14, 2022
natacia steere | Aug 15, 2022

Trash yes, recycling no. As far as them charging for it goes.

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Why would tpu shut down power all day 8-5, with only one day warning? Who in the hell ordered that?

Tenny Keil | Aug 14, 2022
Tenny Keil | Aug 15, 2022

No the day was 8/1 and the power was to be off from 8am to 5pm the next day 8/1 we were notified om 7/31!@@@

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Give me the address

Alex Murage | Aug 14, 2022
Deanna McClain | Aug 15, 2022

3628 S. 35th St. Tacoma, WA 98409

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Is there away to average a monthly payment after a year of service?

Cait Koffarnus | Aug 14, 2022
Nanette Langevin | Aug 15, 2022

I just went online and set it up. Its called "the budget plan"

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