O'Reilly Auto Parts

Big Papa

Today my battery was acting up so I thought it may be time to get a new one. I had some other little things that I needed to purchase today but after this experience I decided to walk away empty handed. When I walked in it was an absolute mayhem. But I waited in line for about 15-20 m before even been acknowledged. When my turn came the person behind the counter, the younger out of the two only employees, sounded like she didn’t want to be there or was just tired. Zero energy and 100% rude. I asked her to test my battery, now this is after waiting a good 15-20m in line. She asked me to wait on the side that she needed to take care of one more customer before she could help me. I didn’t take an issue with that so I stepped aside. So I waited another 15-20m… now my patient is running thin as I needed to have the battery checked to see if I had to buy another one and also needed oil and filter to do a oil change before dark. To my disbelief the person behind the counter kept taking more customers and assuming that my time was not important. I’ve been a paying customer for a while but no more. Management is terrible for letting these untrained low energy employees run the place like that… to the ground!

craneraaudiovideo

O'Reilly's used to be a very good place for service and parts.. now they are going down the same road as auto zone.. bad service .. little to no parts pros .hiked up pricing and part quality is getting worse ..not to mention they are paying their employees worse and worse every year with little man power. Get your act together O'Reilly's.. Disappointed.

Nance Jeges

It wasent Oreillys fault ..but the person that delivers to O'reillys dident deliver the products that next day and it was paid for..wasent happy.. Needed the product so I could get my truck worked on.. I chose a rethon I wasn't gonna wait any other days and I found it a lot cheaper on Amazon..

Frank P

There’s so much I can say about the incompetents of this locations manager , I waited in line for about 20-25 minutes while 4 employees walked around in the back talking and laugh , while the phones were ringing non stop while only 1 tried to help customers . Every-time I stop in at this location always the same problem . I must say thank you to Johnathan I believe the other guys name is Dante And Edward whenever I visit this store these guys always gives the best assistance. They deserve a wage increase. There’s a older lady that works at this location she is very rude sometimes you can see her walking around the parking lot smoking or on her phone while 1 person tries to help customers !! Very ridiculous … also whoever the Store manager is if you are ever there working you need to talk to your employees . Especially your drivers who uses that as an excuse to not assist customers even when the lines are backed up.