UPS Customer Center

Category: Shipping and mailing service

Address: 244 Roy Rd SW, Pacific, WA 98047, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 2–5:30PM

Tuesday: 2–5:30PM

Wednesday: 2–5:30PM

Thursday: 2–5:30PM

Friday: 2–5:30PM

Saturday: Closed

Reviews

Zach

Aug 10, 2022

Package is out for delivery. Pacific, WA US Package arrived at a carrier facility. Pacific, WA US Package is out for delivery. Pacific, WA US Package arrived at a carrier facility. Pacific, WA US Package is out for delivery. Pacific, WA US Package arrived at a carrier facility. Pacific, WA US Package is out for delivery. Pacific, WA US Package arrived at a carrier facility. Pacific, WA US We apologize your experience at this location did not meet your expectations. Your feedback will help us improve your future experience. If you need further assistance from 5dn, please contact us with your private information that you should never share with anyone online, ever.

Terry Tyrrell WA-Enumclaw

Apr 18, 2022

Package sitting at the Pacific facility for 4 days and still not out for delivery. Worst customer service ever. I wish that Amazon wouldn't use them. Even the USPS is better. I can't believe I'm saying that. Pathetic service. And of course you can't talk to anybody because they don't want to be accountable

D. Hunt

Jan 8, 2022

I have a critical package that was supposed to be here two days ago. I had received a message it would be delivered today. Guess what everyone, the driver did not show up again. This was for this weekend. Yes I did call the distribution center, and what a surprise, no answering the phone! I can see that this company has really lost it when it come to the continuation of having and keeping loyal and great customers! This is the fourth time of packages being delayed and not showing up. I have had to change my Medication from the government to a different carrier due to the multi-problems of this center! I had an overnight that was delayed by five days. I had to call for a replacement on it due to it being spoiled when it showed up, because they could not keep it cold or refrigerated while they delayed it!! That was a lot of money out of the Veterans Medical Center for this one Medication! I see other drivers, like DHL, FedEx, USPS, and Amazon in here delivering all the time, besides the food service deliveries, so i am at the point of pushing for other companies when it comes to my Medications from the VAMC, Shopping, and activities of a critical nature! Do something USPS! You need to fight to get people back with this lousy service you are providing now!

Akira Wallace

Jan 5, 2022

UPS drivers are afraid of a little rain apparently! It is over 40 degrees and raining. My delivery was missed 2 days in a row due to weather. The roads are clear. Fedex and amazon are delivering just fine but apparently UPS trucks are made of paper and melt in the rain! 😆 Now my grocery delivery will need to be thrown away if it ever makes it here. Thanks UPS 🤬

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Questions & Answers

Why does a package sit down in you facility for 4 days and still not get delivered. It's very light and I could literally drive down there in 5-10 minutes to pick it up. It WAS for a birthday but I did expect it to take a week with Amazon Prime.

Terry Tyrrell WA-Enumclaw | Aug 14, 2022
Sally Ehmke | Aug 15, 2022

A million reasons. You can actually call there and have it held to pick up yourself in the afternoon.

Why do you make it so difficult for people to get their belongings from you? Last time I went they had no idea where my stuff was after it wasn't delivered.

Joshua Queen | Aug 14, 2022
UPS Customer Center (Owner) | Aug 15, 2022

Hello Joshua. If you need assistance you can contact us via social media such as Twitter, Instagram or Faceboo and send your tracking number so we wil give you a solution right away.. -Becky.

Do your drivers know how to use a call box? this is the second time we've had a package say delivered without it being at our apt. We were both home so there's no reason why we couldn't have been called.

Jakson Baus | Aug 14, 2022
UPS Customer Center (Owner) | Aug 15, 2022

We apologize your experience with your deliveries. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

Is this UPS location licensed to ship alcohol beverages out of state? If not, which location is licensed? Thank you for your time and assistance.

Patty | Aug 14, 2022
UPS Customer Center (Owner) | Aug 15, 2022

We would like to solve all your questions, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

Is this a Fedex drop off location?

cheryl warter | Aug 14, 2022
Andrew Carver | Aug 15, 2022

No

Do they have a public fax machine here to use

Steve Snyder | Aug 14, 2022
Terrence Hamilton | Aug 15, 2022

I would call them and ask.

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