Home Theater By Johann / Charisma Computers

Category: Home theater store

Address: 512 W Main St suite a, Kelso, WA 98626, USA

Phone: +13605781900

Opening hours

Sunday: Closed

Monday: 10AM–5:30PM

Tuesday: 10AM–5:30PM

Wednesday: 10AM–5:30PM

Thursday: 10AM–5:30PM

Friday: 10AM–5:30PM

Saturday: Closed

Reviews

Keri Johnson

Mar 17, 2022

They claim to repair/replace iPhone batteries, I went through 2 batteries both didn’t charge and finally had to go to Batteries+ who told me these guys ruined the wireless charging pad inside my phone which is something that isn’t easily fixed if at all.

Erica Ramos

Dec 10, 2020

My husband got his sceen fitted here. Phone was not working couldn't hear calls. Everytime he pressed on the screen it flickered!! His phone drop from about 2 feet and tge screen popped right off!! Very disappointed for the $140 paid

CptSasquatch

Sep 24, 2016

DO NOT GIVE THEM YOUR BUSINESS!!! Should have heeded others warnings!! I wish 0 stars was an option - or negative stars for that matter. We've now paid money for our iPad to be more broken than when we brought it in a MONTH AND A HALF ago! We brought in a broken iPad Mini screen to be replaced and they said it would be fixed in "a couple days" which ended up turning into 3 weeks. When we picked it up the auto wake function didn't work anymore. Brought it back, said he needed to order another screen that had the right parts?? (I'm guessing the magnets...) Then after 2 more weeks we got the iPad back and the screen itself wouldn't stay on - it kept lifting off all the way around the iPad. Took it back again, said they'd fix it. Took another week. This time the home button no longer worked - they added an on screen button though - because you know, that's totally the same thing. Not. Also, the home button is crooked, there's scratches on the underside of the screen (where the black part is around the home button), AND the screen it STILL lifting at the corners. The power button only sometimes works and now sticks. When we complained he told us that we were being "nit-picky" and that this was what we were getting and said he would refund us the cost of labor at $70 but not for the $70 for the replacement screen and LCD. I get that we did in fact walked away with a working screen but we also walked away with them damaging our iPad enough that it's made it unusable for us. Resulting in us just scrapping this whole thing and buying a new one all together. In the end we paid $70 to give them a fully functioning iPad that needed the screen replaced but ended up with an iPad with a working screen (that's damaged and coming off) and it's main buttons not working properly or at all. Plus the cost of a brand new one to replace it.

Jessica Bachman

Aug 6, 2016

Went in for a iPhone 6 battery replacement they ordered one and it was there within a few days. Came in that day and was fixed within minutes. Been a few weeks and battery is doing great! Employees were kind and helpful in the process and it was a lot cheaper than other places I looked into.

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Questions & Answers

Do you repair TV's

Toni Howard | Aug 14, 2022
Home Theater By Johann / Charisma Computers (Owner) | Aug 15, 2022

Sorry no we don’t

What are the Covid safety practices like here?

People are asking | Aug 14, 2022
Home Theater By Johann / Charisma Computers (Owner) | Aug 15, 2022

Mask worn by employees while at counter, social distancing also practiced at all times, hand sanitizer available at the counter at all times.

Why does your page say computers AND Home Theaters.

didi wisdom | Aug 14, 2022
Tammy Hansen | Aug 15, 2022

The page states computers AND Home theaters because not only do they repair most types of computers and cell phones, they also install home theater systems

My daughter reset her phone and it disabled it. Do you or do you know anyone who can fix this so i dont have to go sit at the Apple store for an entire day?

Shonda Young | Aug 14, 2022
Work Hard Murk Harder | Aug 15, 2022

Try hooking the device up to computer if that doesnt solve try youtube!!

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