NAPA Auto Parts - Genuine Parts Company

Alex Bourne

Purchased a battery for my 2016 Terrain when mine went bad. The battery worked for one day and then died. I took the vehicle to the dealer and had them run tests. They confirmed that the new NAPA battery was bad and gave me a copy of the test to show Napa so that I could get my money back. I took the battery back to NAPA and they didn't care or ask to see the test from the dealer. They ran their own and told me they wouldn't refund my money since their test showed no issues. I'm not happy with my experience or the product, but they wouldn't refund my money. Either way, it's been a huge waste of time and money and I'll take my business somewhere else next time. Lesson learned. UPDATE 12-28-21: I called the number listed on the reply and spoke to a rep who said someone would contact me with the next 24-48 hours to help resolve me issue. That never happened. This place continues to be a waste of time and money.

Eric Collier

Slow, slow, slow. Waited over 20 minutes to check out due to costumer load in the store. If there was ever a business that needed a self checkout kiosk, it's this one. New auto parts store is opening in the next few months at the Ben Franklin Mall in North Pole. It will be good to NAPA to have some competition, hopefully this causes them to step up their game.

Cody Fox

Store is cluttered. Many items have layers of dust on them, their phone line is ALWAYS busy so you can never call, they also like to give veterans a hard time if they ask for a discount. I will be making sure myself and all my friends go to auto zone from now on.

Joseph Sorensen

So to start off this they are really nice people. The reason behind the one star is the lack in knowledge they have. Also listening to their customers would also be helpful. Came in there for brake rotors and told them the make model and sub type. I get a yes and head back to Eielson and start to pay for a lift. Get the rotors fully off to find out they are for a premium fiesta....... How do you confuse a st and a premium. Not even the same name. Anyways like I said. Lack of knowledge in auto parts is a problem. Oh and to top it off the gave my the completely wrong pads