Bank of America (with Drive-thru ATM)

Luis Mendez

Do not deposit money at the ATM Sunday's bank on bellsville Maryland The ATM will take your money would not put in your bank account name no then you will have to open the claim To see where your money went for example on December the 14th I deposit some money of the amount $ $ On the 8 PM it is on the right hand side of the building Took my money kept the money the money I did a claim days later today 0 1 14 of 2022 They take the money back from my account Which they say the updates will be on the app wish they're not the only says that the declaim has been close Bank of America does not help Come to find out that my car gets declined at 7 o'clock at night when I'm charmed by milk and diapers for my kid now my account is a Negative and I'm unable to buy anything And now I gotta wait till Monday to get with the claim department cause they close at 5 o'clock this very frustrating for me an family

Belinda Joy

I don't understand the low rating this BOA location receives. The few times I was there, customer service was outstanding. I wasn't there to make friends, just to handle my financial transactions in a quick, professional and expediate manner, which they did. 5 stars in my opinion.

Vinnie Queiroga

The drive thru teller was closed and the line inside was long and slow. Of the five tellers inside only three were open and one of the three actually closed while I waited in line. At the longest the line was over twenty people. The only semblance of service beyond the teller came from a guy that asked if anyone needed help from afar and disappeared right after. People came in and formed a line waiting for someone to come and talk to them, and only after one of the clients waiting at the teller line went looking for a staff member they got service. The treatment of some of the clients was right down nasty and unprofessional. Six members of the staff were at the three open tellers, but that didn't necessarily meant faster service. At a times two of the staff watching the others working would glance with lost looke at the teller screen as if they were looking at reentry calculations for a space capsule. That was the most bizarre thing I had ever seen inside a bank. It frightens me that these people have access to my account. When asked about the drive thru teller I was informed that they won't open the lanes again, so this branch effectively doesn't have them anymore. I have never stepped inside this branch, and after I witnessed here, I will make sure never to come in again.

Graham Squire

There are a lot of negative reviews of this bank and I understand why. There are long lines and they lack a drive-thru. However, I still received excellent customer service. I dealt with the Merrill Edge representative, Steven, who was efficient, professional, and friendly. This bank seems to regularly get more customers than they can handle, but I appreciate the service I was given by the slightly overworked employees.