Ferguson Bath, Kitchen & Lighting Gallery

Tessa Marie

We have had a very poor experience with the fixtures we purchased and paid for ten months ago for our whole home renovation. We have been waiting 10 months for our fridge, and we were just today informed that it would be delayed another month. However, multiple other retailers currently have the model in stock and could deliver within a week. This is just the latest example in a series of mistakes and issues that have caused delay after delay on our project: we received the wrong bathtub last summer, and, when the correct one was sent, it was damaged and a third bathtub needed to be shipped, delaying our timeline by weeks. There were issues with the order for one of our toilets that required a great deal of legwork on our part and the part of our designers and tradespeople to get the correct parts, delaying our timeline by months. There were delays getting our shower diverter, and a damaged model was sent as a temporary stopgap; however we then needed to then pay for our contractor to install twice (the temporary model and then the permanent replacement). I understand that the industry is being affected by supply chain issues, but many of these issues were due to poor service, terrible responsiveness and mistakes, where in other cases other retailers have access to the same items in stock with no delays. I would strongly discourage anyone from using this retailer.

Frances Smith

Very poor customer service — no one offered to assist us and even after we found a few nice pieces to buy we were completely ignored. Not going back!

Susan Baranoff

Very helpful, but best if you need a whole room and not just one appliance. Nancy was wonderful in the kitchen area today. Very helpful and worked hard to fill a difficult need. We walked away with a lot of information to make a better decision down the road.

Caren Liebert

The most beautiful appliances along with fixtures for the kitchen and bath with a very knowledgeable and helpful staff.