Webster Bank

Erin H Rhee

Horrible bank! Customer service has very horrible attitude and slow service! I am not going to there to take your attitude and there are ton of selection out there!

Estefanie Gonzalez

I decided to update my review and wish to speak with management. I decided to give this place a second chance and will NEVER COME BACK to this branch. I went today to withdraw money from my account and a White older lady with short hair and glasses saw my account and requested one of the answers of the security questions to my account. I had already given her my government ID. I refused to give any of the answers to my security questions. I was the only HISPANIC customer on the line and did not hear her ask such question to other people. The service provided here is GARBAGE!! The lady was completely RACIST. I was the only Hispanic being questioned about my account. The people who were in front of me were clearly White and she NEVER questioned or requested the answers to the security questions of their account. Previous Review: This is the SLOWEST Sterling National Bank! They take forever! Be prepared to wait a while on the line. I would try to avoid this location if you can...don't recommend this location to anyone. This place is huge...only 2 windows open...everyone here is soooo slow!

Candice L

AVOID AVOID AVOID. I've sat through this bank when it was Astoria Federal, then became Sterling, and now Webster. It's incomprehensible how poor service has gotten. I'm not referring to the tellers - they have always been nice, even when the line is 30 people deep. It's the bank policies and how it's run. 100% of my interactions for the past years have been infuriating. Each time, they ask for feedback, but it all falls on deaf ears. For example, I've tried to change my address multiple times. They take my ID with my current address and it's never completed. Most recently they took my ID, and now tell me I MUST provide my occupation and employer's name to do so?? When probed why they need this information, it's generally "the bank wants to know". You don't need marketing information. I declined, and so my "request" was denied. Can you imagine requesting to update your own information? So my mail will go to an address I no longer live at..... and during these conversations, the tone is that it's my own fault. What is my own fault is not leaving this bank sooner. I closed my one account this Saturday. So obviously, someone call me today with sign on bonuses for adding direct deposit, etc. Not sure why they can't treat CURRENT customers with the same regard Please folks, avoid this bank. It's obviously unstable, they're losing customers left and right, and making your life difficult. Trust me (and the others who also left reviews)

ulmasshax Mukarramov

I didn't have time to bequeath to my deceased relative whether l have money in your bank