Address: 164 E 116th St, New York, NY 10029, USA
Phone: +12128311702
Sunday: Closed
Monday: 9AM–6PM
Tuesday: 9AM–4PM
Wednesday: 9AM–4PM
Thursday: 9AM–4PM
Friday: 9AM–4PM
Saturday: 9AM–2PM
ivelisse alvarez
Elderly 92 & 93 yr old parents have been their clients for over 40 yrs. Dad beginning Dementia, but with great vision; but Mom legally blind. With Dad’s dementia, he misplaced their bankbook with all his proper IDs…. Not being able to make transactions for more than 4 months, as this bank were not cooperative, EVEN THOUGH MOM HAS HER FiNGERPRINT SIGNATURE ON FILE, having my dad go back-n-forth, not being able to pay even their rent. At Dad’s final attempt there, he falls inside their bank, breaking his hip. Hospitalized and nursing home since. He’s now on his death bed! Mom calls bank to speak with reps, they hang up on her EVERY time. Yes, mom has a voice on her, but she’s NEVER heard. Rude, uncooperative staff with too much attitude! THE WORST customer service!
Genis Fernandez
Worst bank ever i try to open a account and securityguard told me thats only by appointment. Its fine i take my business elsewhere.
Kevin Senquiz
Recent picture of BPOP. Spanish people will understand
Gamel Wright
Just needs seats for older people
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She has to nake a letter notarized and send it to you. Bring it to the bank also every inmates has an id card tell your aunt to make s photo copy and send it together with the letter .hopefully i answered your question @Rafael Garcia
Hi Rafael, we are very sorry to hear about your mother's passing. We would like to help you, but because we need more details and wish to protect your private information, we advise you to call our Customer Care Center at 1-800-377-0800 or visit one of our branches to speak with a representative that can assist you better. Thank you.
Hi Bunny, you must bring the legal documents to the branch in order to have access/control over the account. If you are not a signer, unfortunately, you will not be able to access the account.
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