Chili's Grill & Bar

Jesse Chohamin

We’re 0-2 with this Chili’s since moving to Stafford. Not sure what’s going on, but they don’t seem to have their take-out together. Our first experience in April, my wife had to wait over 2 hours (not exaggerating) for two meals and an appetizer. After checking in through the app and waited in a take-out spot for almost an hour. After another hour of being told it would be ready shortly, waiting on one item, it’s being prepared, my wife eventually just asked for a refund. They said a refund would take a few days to process, which was fine. She was also offered what was prepared, which seemed like the food that had been prepared over an hour prior. My wife was also told to expect a call or email for follow-up but never received one. Tuesday, we ordered some chicken crispers and a hamburger. While it didn’t take long, they brought out the wrong order which I didn’t notice until I got home (10 minutes away). My wife called and the employee who answered didn’t seem to know how to handle the issue, so we were transferred to manager John. John offered a refund or to come to pick up the order that had been sitting, my wife expressed frustration over going to have to grab now cold food (10 minutes home + 10 minutes back + 10 minutes home again + 5-10 minute exchange). She opted for me to go back. While they did make the correct order and had me check it before leaving, service wasn’t positive during the experience. Overall, while I still enjoy the food, maybe dine in for a better experience? Although hard to imagine dine in being better based on the interactions with those managing the take-out, and the management in general.

Marie Moore

I hadn't been to Chili's in years but I was pleasantly surprised when we stopped in for a few beers. Finally a bar that served COLD 🥶 beers!!!! The food and service was amazing too!! Way to go Chili's! I'll definitely be back 💯

Jamie McMaster

Went in tonight to sit at the bar for a night outwith my boyfriend. Audrey was my bartender and she was wonderful. She was very friendly and sweet and we will definitely be back but only if she’s serving us. Audrey thank you for such an enjoyable night. See you soon

Harrisa22

Went in on a Thursday night around 6pm and was told it would be a 30 minute wait for a table of 4 when the restaurant was about 25% full. I understand staffing issues but you only be able to operate at 25% is pretty bad. Went back another day and sat at the bar, service was decent but the to go order we placed had a few mistakes/missing small things like sauces. On the plus side the SW egg rolls and the brisket quesadillas were both good.