Discount Drug Mart

Pamela Sago

Carl Obendorf, Bret Nau, and the entire pharmacy staff have been nothing except professional, courteous, and kind in all of my years using this pharmacy. They have gone above and beyond to ensure my needs have been met and my questions answered. The technicians offer to ring up any other purchases may be carrying, even during busy times. They smile and greet me promptly. Carl has given me my Covid-19 vaccinations and boosters with a light hearted attitude to comfort me in my wimpiness and anxiety. He is the best! I highly recommend this store and Pharmacy for their convenience, courtesy, and commitment to top notch customer care.

Brianna

0 freaking stars!!! Do NOT go to this drug mart for prescriptions!! ive been going here since i moved to medina & been getting me and my boyfriends medication here. Just yesterday picking up another medication they said 1. My medication isnt in their system, when they called me the night before saying it was ready, also with my provider verifying they got it. And 2. they said my boyfriend wasnt ever in their system so they didnt have any medication for him either, when hes been getting all his medication through them for MONTHS. After 45 mins of waiting for them to figure it out, they sent me to another drug mart wayyy out of my way just so they can send out THE WRONG PRESCRIPTED MEDICATION!!!!!!!!!!

Jennifer Dozanti

Amanda answered my phone call for an essential oils spray I have been trying to track down. She went above and beyond for me and even offered to call other stores to have them transfer some for me. I was so blown away by the great customer service that I was given. Thank you so much Amanda I appreciate your kindness. You made my weekend so much better just by your nice actions. Thank you again

Jen Hamner

I didn’t even want to give one star …. The pharmacy at this location is so unprofessional and rude. I am going through an insurance change and just wanted to know, “When will my prescription be ready and will it be through my insurance and which insurance they ran it through.” Which is exactly what I met asking. Not too difficult of a question and I didn’t think it was absurd of me to ask, since my script suddenly needed a prior auth. I felt I had the right to know what was going on. Well, Pam and Leah the staff are ignorant and should not be in customer service. They treat a well educated BSN-RN with complete and total disrespect. The pharmacist Brett is not any better. All they were interested in was telling me I can not pick up my script for an additional 7 days, which as you can see, was not my original question. It wasn’t so much the lack of answering the question but tone and verbiage in which it was delivered. I will never ever go back inside a Discount Drug Mart, and I have used them for over 15 years. I will be switching pharmacies and I will be sure all my colleagues and professional friends know, never ever use DDM and that everyone is aware of the ignorance that works there. Very unfortunate.