Mazatlan Restaurant

emma smith

I was here about 15 years ago. Time did not make the heart grow fonder. I assumed that in 15 years, I thought the service must have gotten better. As the saying goes, don't assume" it makes a xxx out of you and me." Fifteen years ago, the service was awful. And hasn't changed. Who knew the restaurant must have been in a time warp. The server must have been tired. He's been in a time warp all this time. Also forgot how to smile but who knows what happens in a time warp. Food was ok . I may go back in another 10 years just to see if anything is improved.

Coriene Caballero

Decent food but horrible service! In addition to my party of 2, there was another table with 2 people, & a larger table with 6 people in the entire restaurant. After our food was dropped off, no one came to check on us until we had been done eating for 5 minutes & our waters had been empty for close to 20 minutes. While the servers were standing to the side just talking to each other. When we were finally paying at the front counter, I was really debating how much of a tip to leave. The server is standing there watching me & says, “tick tock, it’s easy peasy”. I told him that the service wasn’t good at all. His response to me, in a customer service capacity, was “well, we’re busy on this side” (the side of the restaurant that only had the table of 6). I told him it’s only 6 people over here & a total of 4 people on the other side. His response was “we had to go orders too. Sorry”. I was extremely irritated that not only did we not receive service, but when it was brought to the gentleman’s attention, he didn’t immediately apologize; he had excuses. That is not how you treat customers when you’re in a customer service job. I was highly disappointed with the service here. There are plenty of other Mexican Restaurants in the area that I would recommend as opposed to this one.

Jessica Shepherd

The service was great and the food was super yummy. I had a great time. I got the chicken enchiladas and deep fried ice cream with strawberry sauce.

Amanda A

Changing my review because this was our spot we came to at least once every week to 2 weeks and my husband found a hair in his food, the restaurant smelt foul of a porta potty and it spoiled my appetite. The service wasn't that great. We used to love this place but we stopped after the last experience.