Woodlea Bakery

Chazz Scott

My family and I have gone to Woodlea Bakery for years but over the years especially within the last two we have all noticed a change in not only the ingredients but the customer service as well. My brother preordered a birthday cake for his wife to be picked up the next day. When I went to pick the cake up I immediately noticed the icing was cracking all over. I went back into the bakery to explain that the cake looked old and the older clerk who assisted me made me feel as though I did something wrong. I have gotten numerous cakes from this bakery and none of them have EVER looked like what I picked up yesterday. The clerk insisted the cake was fresh and said the icing cracked because it was probably moved around in the box. This still doesn’t make sense to me and I had only had the cake in my possession for less than five minutes, I didn’t even make it to my car as you can see the picture attached is me standing outside of their bakery. The only time I’ve noticed icing cracking or chipping is if the cake has sat for some days and harden. Buttercream icing shouldn’t crack if it’s fresh. I felt like a lot of time was wasted on deciding how to resolve the issue when the prime solution should have been to either remake a fresh cake or provide me with something similar the moment I brought the cake back into the bakery. The clerk who assisted me also stated the cake I was picking up was the same cake my brother picked out. All of the icing on the other similar birthday cakes in their display case looked soft and fresh, why was the icing on the cake that I was picking up appearing hardened and cracked? Why would you pass off product that is subpar? If I were running a bakery that very cake would have NEVER crossed my counter and into a customers hands. I went to pick this cake up on my lunch break and because of this situation I was late getting back to work. In the end I was given a different cake which looked much more fresh and the icing was not cracking all over which I am grateful for. However, Woodlea Bakery will not EVER get my business again or my families business who have been coming there for over 20 years. I typically don’t write reviews unless I feel like I have to and in this case it was needed. This experience has left a bad taste in my mouth just like the pastries I bought from them not too long ago which is sad because they used to be very delicious. You can tell that their ingredients have changed in their pastries and other baked goods. The good quality in their desserts is no longer there. Please save your money and support a different stand alone bakeries or grocery store bakeries.

asani Faulkner

The cashier was very friendly and helpful. All our baked goods were worth the trip.

Arica Booth

I just got a sweet potato pie and it taste just like pumpkin pie...ITS NOT HITTING..i miss when the older ladys was working in the bakery when i was a kid MY MOM ALWAYS WENT TO WOODLEA BAKERY and its not the same

MELLARIE MILLER

Candy apples and the strawberry shortcake was delicious