Island Home Center & Lumber

Cindra

So grateful they are on the island. Very helpful and friendly staff.

Fiore Grey

I'm consistently underwhelmed by their customer service. Ace always goes above and beyond to make their customers happy, and they've patiently and graciously answered all my questions about products over the phone during Covid when I haven't felt safe going inside the store and needed to use curbside pickup. Island Lumber, by comparison, does not seem to care if a trip to the store is inconvenient for you or perhaps even frightening during the pandemic. They just transfer you from department to department and person to person and have you on hold for forever and never actually answer your questions--they just tell you to come to the store and look at the products yourself, even if the question is as simple as "what are the dimensions of this product?" or "what is the price of this product?" Team members often seem confused and lacking in knowledge about the department they work in. Some of their team members are downright rude. I will support Ace over Island Lumber any day and only use Island Lumber when I absolutely have to, because they don't seem to deserve my business. Customer service used to be much better here. Felt compelled to write a review because when customer service is that abysmal, the company should be concerned about how their employees are representing their business and should try to work to earn back and keep the loyalty of local customers. Very disappointed.

Michelle Wilson

Very friendly. The employees always answer any questions I have and help me find what I'm looking for.

Jess C

Really amazing store with so much more than you would expect, including a great gift selection and an entire clothing section. Lots to look at. Also they have a wonderful Spirits selection. Friendly staff and incredibly clean facility.