Address: 127 Crown Park Ave, Gaithersburg, MD 20878, USA
Phone: +13015193689
Sunday: 11AM–6PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–8PM
Friday: 10AM–8PM
Saturday: 10AM–8PM
Cecilia Rose
The scheduling system is complete garbage, better luck calling the place. The staff is slow and doesn’t follow through with call backs. The manager is so rude and unfriendly, when its their business to run, clearly all they want is your monthly subscription payment but there is no one available for your monthly massage/facial etc. They have no confirmation when you cancel your subscription and the manager lied to me. You will have so much better luck with small business choices rather than these duds.
Megan Arnold
I signed up for memberships for myself and my spouse, and it has been miserable. The opposite of relaxing. Appointments are always booked out online, for all locations. You can book in person, but it's for weeks out. They rarely answer the phone and don't respond to message. Appointments get canceled because the therapist has left, and then you have to start over, waiting weeks for a time. In 5 months, all appointments were canceled except one. The one I was able to attend was lackluster at best.
d holmes
Wish I could say no stars...... Bad experience on monthly payments program. Pay as you go !!! Trust
Erika Ortiz
Lack professionalism and knowledge massage time is cut short they included even the time to put my clothes back on off my massage and the paperwork time which is ridiculous. The massage therapist honestly lacked knowledge and seemed unsure of what she was doing. She kept asking me about how she was doing I had to keep telling her what I needed. The front staff was not friendly very poor customer service skills. They were not knowledgeable of the system couldn’t locate my information on the system.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
You have until close of business the day before your appointment to cancel. If you cancel after that time you are charged.
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