Address: 2860 Campus Way N Ste. 605, Lanham, MD 20706, USA
Phone: +13013224956
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 12–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Meme Mulu
Karla is THE ABSOLUTE WORST EMPLOYEE I HAVE EVER ENCOUNTERED. She lacks professionalism and she needs training in customer service. I placed an online order and paid extra for Roadie to deliver my order on the same day. 3 days later I still did not receive my order. When I called customer service they informed me that the woodmore location never fulfilled the order. Customer service tried calling the store and no one picked up so I was forced to drive up to that location and all Karla could offer is that I buy a whole new bracelet because she could not do anything since the order was locked in the system. She didn’t offer to call customer service, she didn’t show any sympathy. She sat on her phone and continued to do nothing. I have been sitting in Kay on hold with customer service trying to get a hold of someone. HORRIBLE EXPERIENCE! Do NOT buy from Kay, they are clearly lacking. I will make sure I put this on consumer affairs so that this doesn’t happen to anyone else. If my event wasn’t today I wouldn’t even spend any money here but I have no choice but to suck this up. Save your time and Save your money.
Monica S
HORRIBLE!!! Ms Rose added insurance to our balance without even asking us, then she says “it’s better to get it any way” you ask first lady 😡Then it took a month for the ring to come then after having it for only 4 days a diamond came out and it had to be repaired A BRAND NEW RING!! They said it normally takes 2 weeks but since you just got it we will rush it, they did it came back in a week, then they call me to pick the ring up, I get there a few hours after they call me they tell me I can’t get my ring because the system is down, can you believe this!! I explain to the young lady everything that I been through and she did not care, I told her if I didn’t get my ring today that they could keep it, I want money back, she said ok, I ask for a manager, she pointed to the manager Karla who was sitting there the whole time heard the whole conversation and said NOTHING!! I said to Karla you know what I been going through with this ring and she made a way for me to get my ring!! I wish my fiancé would have NEVER purchased from Kay Jewelers they have the worst customer service and poorly made jewelry....
Ariana LG
Karla the assistant manager single handedly ruined my wedding. I placed an order for wedding bands in February 2020. I was more than patient and understanding giving the circumstances of COVID-19. I received my wedding bands but not my husband’s. I waited and waited and went to the store and her response was “oh we canceled the order” why would you cancel and not inform us nor issue a refund? She responded that she will place the order. I waited a month and she acted as if she had no idea who I was or the situation. My husband then went and she said she placed the order and will call us to confirm. No wedding band. After an entire year, I went then I had to explain the situation to her AGAIN and she said “oh the band is out of stock and we’ll give you a refund”. I married by husband with a plastic from Amazon because of her! She was not remorseful and had the worst attitude. Her response to me was “be more positive”. Please do not purchase from here. I have hundreds of wedding photos with rings from Amazon all because of Karla.
David Reddix
Ms. Rose was very knowledgeable of the product I requested. She immediately found the ring I asked for. Had the ring ready to display upon my arrival. -Thank you Ms. Rose
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Many factors determine the price. Gold vs silver. If it contains a diamond or gemstone, or just a plain ring. Most kays don't sell baby rings in the store. However we do have a gold/silver book in the store that you can choose baby/infant jewelry and we will order for you.
It's complimentary.
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