Louviers Federal Credit Union

Keeping it Straight

The staff at the South Main Street branch are WONDERFUL. I LOVE HOW THEY ARE POLITE AND PROFESSIONAL.

Lauren Soto

Bank tellers lie to customers and/or don't know what they're talking about and cost me money. App never works, very outdated policies and fees. Currently searching for a better place to take my business account. Loyalty means nothing to them so I won't remain loyal.

Darlene Sullivan

Called Customer Service and got a machine. Left a message and four days later still haven't received a return call to answer my question.

Deondre P.

If you want a car loan, I'd look elsewhere. This remark is only for one staff member. Toya Neal. Although she was friendly and cordial. She was not proactive nor tentative in this process. I have emails that were left unanswered and voice-mails ignored. I relentlessly messaged this person about my status with dealership and how things were progressing. I would ask three questions and only have one answered. We're all human so I digress. But to have me come into the branch and pick up the check. To find out you never processed it. Was not only embarrassing but disappointing. More could've been done to prevent this. Nevertheless, Stephanie was genuinely concerned about the situation and tried her best to reconcile it. But Ms.Neal needs some revaluation for her due diligence. I will begin the process of ending my account with Louvers very soon.