Citi

Modassir Omar

Love the team in this branch.

Switch & Fix

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John Carroll

You’re better off leaving your money with a homeless man and coming back for it later this isn’t even a bank

Jason P

My wife had a store credit card that wasn't used for years. We recieved text and email alerts in January stating that it had been used twice in one day. She contacted the bank that issued the card and confirmed that the charges were fraudulent. The customer service representative claimed the charges would be removed. The card was canceled and a new one was issued. The following month Citibank bought the accounts for that particular store card. One month after that we received a statement claiming the payment was late and fees were assessed. We then contacted Citibank customer service and explained this to them. We were transferred countless times and a few long holds, we were told that department was now closed for the day. Three days later, when that department was open we called and again explained the situation. We were then told we had to contact the prior issuing bank. We contacted that bank and were told since they no longer controlled the account we had to contact Citibank. Yet another call to Citibank, more hold times, and transfers,  we got the Citibank representative to confirm with the former bank that the charges were fraudulent. That person assured us that everything was taken care of. The following month we received another bill, with additional late fees. This was infuriating beyond belief. The process was repeated again. The following month, it was the same story. At this point there are now three late payments on my wife's credit report without merit. We have continued to spend countless hours on the phone attempting to get Citibank to rectify this situation since April. It's now September and my wife's credit has now prevented us from getting the full amount of a home improvement loan that we applied for, as well as prevented us from being able to refinance our home loan. Had we known that less than $100 would have cost us this much time, and frustration we would have just paid for the fraud and closed the account. Now it's costing us 2 percentage points in interest more every month which equates to far more than the original fraud amount.