Crunch Fitness - Gilbert

Aaron Curtis

When it comes to minimum age, their terms and conditions on their website only says that anyone under 18 must be accompanied by a parent or guardian. Even though my daughter plays 2 sports, and has been cleared by her doctor, they won't let her work out with me because "she's not 14 yet". Time to look for a new gym.

Adriana Martinez

The gym itself is nice. However the GM Mark is impossible to get in touch with, especially when it’s regarding a dispute for a double annual charge on my account. I addressed this with him a month ago and have yet to receive a refund or an update. All he has been able to tell me is “I’m chasing the corporate rep for you”. I specifically chose the membership that allows you to visit other Crunch gyms, however when I did so they took it upon themselves to charge the annual fee twice within 3 months. Unacceptable. And what’s even more unacceptable is after I’ve provided bank statements outlining the double charge he doesn’t respond to emails and somehow he’s never available to speak when I call. When I finally asked to speak with someone else that can possibly assist with this matter, the employee on the phone was rude and condescending saying I would have to go through the GM before speaking with anyone else. Terrible customer service terrible communication zero accountability and still no results. Overall the worst.

Wade Risinger

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Tom Quade

This place is a total scam, they will steal you money out of you bank account even after canceling service. They are charging me $25 dollars a month even though I canceled service over a year ago. Currently dealing with my bank and reporting fraud for their scumbag tactics.