Address: 21435 N 23rd Ave, Phoenix, AZ 85027, USA
Phone: +16237809111
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Bob Powers
The crew who dealt with the original clean up failed to take measurements or pictures that could help in the restoration making the job for the sub contractors almost impossible. We've been waiting over 4 months for the "like it never even happened" to kick in. We are constantly being promised deadlines that are never met. We have had to step in to find contractors ourselves since they are incapable of finding anyone. The supervisor Paul, is completely in adequate and constantly makes promises he can't keep. I would stay far away from this company, they make a good sales pitch but do not deliver anywhere close to what they promise.
Kaysha Swientek
Servpro was onsite within a few hours of calling. Our water damage required 7 days of drying out. The team always showed up when they said they would and were very attentive to the situation. Their professionalism and care were top notch!
Eric Halagan
Just finished the mitigation process with my water damage issue. The technicians Chris, Aldo and Edward were amazingly fantastic. I woke up to my problem early in the morning and called my insurance. They got the claim to Servpro with in minutes and Carrie from Servpro called me to get some details on what would be need we to start the clean up process. With in an hr Chris and Aldo showed up. I was in a state of confusion and lost as to what was going on. I felt like my livelihood was falling out from underneath me and didn’t know what I was gonna do with myself or my animals while all this was going on. Chris and Aldo reassured me everything would be fine and explained what they were doing. If I had questions they answered them. They understood the stress I was going through as a home owner going through something like this. In the days that followed Chris or Edward would come by daily and monitor the dry out and kept me very informed what was going on. Carrie works in the office and was amazing communicating with me daily with scheduling and making sure I was doing okay. They all really made me feel great on this process. I. Any day enough about them all. They really know how to help a person on a bad day. Now for the restoration process tbd.
Bondell Golden
George Deroche and his team at ServPro came to the rescue when we suffered 5 burst pipes in a recent cold snap. George evaluated the damage to our residence and put a plan together to address the issues quickly. He coordinated with my insurance adjuster, and assigned a crew who performed in a highly efficient, organized manner. They took great care in removing the damage and left everything neat and tidy each day when they left. Everyone was professional, polite, and caring. All of my questions were answered throughout the process, which helped ease my concerns during this unfamiliar and stressful experience. I was kept informed every step of the way from the first visit to the conclusion of the project. A big thank you to everyone I interacted with during this trauma: George, Carrie, Juan, Franco, and the other workers for whom I didn’t get their names. If you ever find yourself in the unfortunate circumstance of needing water mitigation services, I highly recommend ServPro as your go-to source for help.
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On average, a water remediation job can last between 3-5 days.
The purpose of the drying equipment is to prevent secondary damages. Turning off equipment slows down the drying process and prolongs the mitigation project.
Microbial growth can begin growing within 24-48 hours after water is introduced to a structure with the right conditions.
Calling a professional at the first signs of microbial growth will help prevent the damage from spreading. We advise you to call immediately upon discovering suspect growth.
Indoor air quality can only be evaluated by an Environmental Hygienist. Once scientific testing is performed and 3rd party lab results are generated, those results can be explained to you. While mold is part of every day life, elevated levels in your home or business could lead to poor air quality and potential health risks.
Yes, our franchises are A+ rated on BBB.
Our team is available 24/7, 365 to respond to fire and water emergencies and we aim to respond within 60 minutes of receiving your call.
Our franchise is certified by the IICRC. For a full list of our certifications, visit https://www.servpronorthwestphoenixanthem.com/company-profile
Our team specializes in contents restoration, meaning we aim to restore your salvageable belongings after a fire or flood. Some things like food and medication are always advised to throw away after a fire, but we like to have an understanding of replacement costs vs cleaning costs and spend your insurance policy dollars as smart as possible.
We work directly with all insurance companies to help eliminate customers having to act as a middle man. Our goal is to make the restoration process as seamless as possible.
Yes, our employees will wear masks and face coverings while on the job.
Yes, our team is available 24/7, 365 for emergency mitigation services after water and fire damage. We offer emergency services for both residential and commercial properties.
We use industry-standard pricing vetted by major insurance companies to ensure the pricing of our services. We work directly with insurance companies while facilitating your loss.
We are located in Phoenix, AZ, and service the entire Phoenix Metropolitan area.
It’s at no cost to you.
An ERP is an Emergency Response Plan.
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