SpringHill Suites by Marriott Fort Lauderdale Miramar

Nonetomuch

This was a great stay. The rooms are modern and nice. The room size is good and the way it is structured feels igger than it really us. The ceiling are very high, which is unusual for a hotel this size but it works out well with sound quality. Overall I think this will be our regular stay hotel when in south Florida

Aubrey Devine

Chose this Marriott property due to proximity for a business trip. It was apparent from check-in that management doesn't care about the property or customer experience. Lobby items like grab & go areas were empty, only one elevator worked, mini fridge wouldn't lower below room temp, shower items like shampoo and conditioner were not only empty but the canisters were removed entirely, and the linens and towels weren't cleaned between guests. I found multiple types of hairs in towels and sheets. Tried to make it work as I'd had a long day and an early morning. Asked twice for a clean set of sheets to be sent to my room. Both times sheets were too small. I decided not to stay and went next door to Hampton Inn. Front desk told me to call the manager tomorrow regarding billing. Spoke to GM Fernando, who told me the room was 100% non-refundable even though I checked in 4 hours ago and was not staying the night. Period. I've never been so disappointed in Marriott, and will be removing this property from our corporate group booking option.

Christina Steier

The hotel was clean and modern. The price was reasonable. I was slight taken aback by the fact that nobody came in to clean the room between nights because I haven’t traveled in awhile but the party I met for work advised that this is the new norm which I’m ok with. My only suggestions would be to offer a restaurant and rethink the bathroom cabinetry. First, there were dining options a short drive away and some basic snacks in the lobby. Breakfast was offered and good, but a dinner option would have been nice since it was a work trip and I needed to attend to some business in the evening. Finally, it would be best if the faux door fronts in the bathroom didn’t have handles on them. They looked like doors which I attempted to open. The decorative panel came down when. I pulled on it and struck by bare toe. It was painful and then mildly sore for a few days, but was an unnecessary injury. Overall, the stay was good and comfortable.

Rubicon Knee

I stayed here the first week in March. When I checked on Monday, I was told room service would be on Thursday. Upon returning to my room @4pm on Thursday there had been no room service. I called the front desk and was told I was not on the list for Thursday and room service would be on Friday. I checked out early Friday. I notified the GM - Fernando by email and finally got a response from him over a week later. He let me know that according to his records room service was given on Thursday. He would be correct, If he defines room service as the following: upon returning to your room at 4pm to find no cleaning of room or fresh linens, guest must call front desk and inquiry as to above. Only to be told you were not on list, but we can bring fresh towels. This poor service mentality does not show well for this hotel or Marriott. I would look for other places to stay.