Texas 811

Category: Non-profit organization in Richardson, Texas

Address: 1410 E Renner Rd #100, Richardson, TX 75082, USA

Phone: +18003448377

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Heath Guzman

Nov 1, 2022

I normally hate calling in emergency dig Tess because usually they’re kinda rude but whoever Ashley B. Is she did phenomenal. Very professional and courteous. The regular dig Tess people are always kind and courteous.

Suzette Reyes

Oct 27, 2022

I called to have the gas lines from the meter to the house marked and they do not do that! You have to call another company that's going to charge you over $200.00 per hour with a minimum 2-3 hours and it would not take an hour to mark ours. SO I ask what is the point of calling 811?!??!

Doug Walsh

Oct 26, 2022

These people sucked. They didn't have the courtesy to make it known that they were even on my property as I politely requested.

Paul Abadie

Oct 14, 2022

I just spoke with Ashley B. She was a real pleasure to speak with and she did a great job submitting my request. Texas811 is lucky to have such a competent and friendly employee. Such seems to be a rare commodity these days (IMHO).

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Questions & Answers

is there a charge for this service

James Connatser | Nov 6, 2018
Linden Littleton (Kurrupt87) | Nov 6, 2018

No

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Is there an alternate way of doing this? I was just disconnected twice by the call center.. I tried submitting a ticket online. The system tells me my email isn't valid...so I am unable to contact.

Eve's Well | Nov 6, 2018
Greggory Covington | Nov 6, 2019

I would reach out via Texas811 FB message to have someone contact you directly to assist with getting you setup on the Portal.

What is the start work date

Greg Hilburn | Nov 6, 2018
Jase | Nov 6, 2018

It means by that date; is when the lines should be marked.

Does a dig ticket need to be done when Hydro (Pressurized Water) Excavation is being done? and Why?

Laura Dunlap | Oct 6, 2022
Justin Kirk | Oct 6, 2022

Yes. Due to the nature of some facilities, the owners of those facilities sometimes require to be onsite even during hydro excavation

WHY ALL THE YELLOW FLAGS IN THE YARD ON NATCHES DR 76014

JUDY MITCHELL | Aug 7, 2022
Natalie Harrison | Aug 7, 2022

Work being done for at&t, excavators put in for locate request for that st. If you would like more info you can call texas 811.

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As A Contractor Digging In Texas For The First Time. Can I Request The Markings For My Client’s Address Or Does My Client/Home Owner Have To Request Them Him Self..?

Davis Perez | Nov 5, 2021
Jennifer Norris | Nov 5, 2021

It is recommended that you call in the request, since you are doing the digging..

I am working for a company that is doing work for State Universities (Texas A&M Galveston). We are serving as their Representative. Can I request a survey on a State University to be done? or do I have to hire some one to do this privately?

Art Wernersbach | Nov 6, 2019
Jesse Torres | Nov 6, 2019

Locates requested will be marked up to the meter of dwelling. Anything beyond that point has to be located and marked privately.

i received a message saying there were no MCI facilities. Does that mean I am ok to dig in the described area?

Kent Mettelmann | Nov 6, 2019
Paul Rosalez | Nov 6, 2019

You are currently only clear for MCI, you still need to wait for the other utilities to mark

Hello, What does orange paint and ATT/Dtgl mean?

Jason Young | Nov 6, 2018
Jennifer Norris | Nov 6, 2018

Orange is The color for telecommunication and Att means there is an Att Line there

How long is Emergency ticket good for?

Ronald McCartney | Nov 6, 2018
Ashley Vinson | Nov 6, 2018

There isn't necessarily an expiration date for any tickets but we recommend updating any tickets ( all ticket types) every 14 business days

I'd like to till my yard maybe 3-5" to plant sod. Do I need to call?

shari payne | Nov 6, 2018
Texas 811 | Nov 6, 2018

Yes you will need to call 811. When doing projects around your house, digging without knowing where underground utility lines are buried can be very risky.

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Will you mark inside the owners property or just outside property lines.

Kevin Kerry | Nov 6, 2018
tammie defreeze | Nov 6, 2018

Where ever u are digging free of charge

is there a need to call dig if the excavation is 10".I am planning on putting brick pavers in part of my rear yard

Allan P. Baumholtz | Nov 6, 2018
tammie defreeze | Nov 6, 2018

Yes u need to call

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