DATCU Credit Union

Mason Carden

Terrible customer service. Not only rude but down right incompetent. I called up last week to have a new card mailed to me and talked to a girl named Lily(after waiting probably 45 mins on hold). It never came in the mail and DATCU deactivated my debit card anyway. When I called them again to have this resolved, they had the nerve to tell me that Im wrong and that I never called to ask for my card to be mailed to me. So I have been completely cut off from my own money because this bank is too incompetent to put a card in an envelope and mail it to the correct address. Unbelievable.

Jason Blosser

Overall, the employees there are polite and friendly. However, whenever you have a issue that cant be resolved through one of their automated systems it will take forever to reach someone by phone. They will have you on hold for awhile. Every call is routed to their main branch in Denton, its not possible to call a different branch directly. 20-30 minute wait time is the norm. Its been this way for along time, way before the pandemic hit and businesses got short staffed. Its one of the reasons I stopped banking here. Too many other banks out there where thats not a issue.

Jasmine Gonzalez

Financing my car with them, never was aware of the outrageous charges they make for leaving a lapsed of insurance. 2 months is worth $1,985!!! That's a $1,000 each month, way more than my car payment, after talking to representative and she said i should be cleared as longest i provide proof of insurance... here comes a bill for almost $2,000 . This is crazy, i should've stayed with other bank that was financing my previous car, biggest mistake honestly i regret it now. Do the research before doing any kind of switch, the reviews exist for a reason.

Joshua T

I came by to make my first car payment and was greeted by Anabel Torres...I must say she has world class customer service skills and is so personable she took the time to walk me through the mobile app and help me sign up you can't teach the level of customer service that she provides