Lakes Counseling Center, LLC

Nick Masini

No call no show from my counselor Erin Miller. When I called the office they told my appointment had been canceled even though the portal link was still sent as well as text reminders. They said my paperwork wasn’t completed . Even if that were true, I sent a confirmation email to make sure it was completed which they never replied to. Also why wouldn’t I be contacted if my appointment was canceled anyway? Hard to believe this can ever happen at a “professional” counseling center.

shannon sperandeo

I called and spoke to a female who asked for my insurance info. I sent it to her and she said she’d get back to me in a few days. It’s been two weeks. I’ve called and left voice mails. Now my phone number is blocked.

Kylie Bleier

I used to do counseling here before some events took place in my life and I moved, which included moving to a completely different counselor. When coming here, my counselor was Katie Hepner. I absolutely loved her after getting to know her. I've always been anxious when it came to counselors/therapists because my anxiety always kinda made me think that information was going to be getting back to my parents, somehow. Now that I am back home, and almost an adult, I'm trying to make choices for myself that will continue to help me moving forward. I miss Katie Hepner a lot and I miss talking to her. Though I never really told her a whole lot, since the anxiety piece was there with one of my parents, I know now that leaving counseling with her was such a poor decision- even if I didn't have a choice with it at the time. I will definitely be looking into coming back here and (hopefully) seeing Katie again because I know, now, that I am 100% ready to help myself and my future whereas, before, I couldn't seem to care about my life. From what I remember, especially with Katie, it's a very open and accepting environment. If it's anything like how it was when I was there, I strongly recommend, as I am hopefully going to be hopefully returning at some point. Although I love my current counselor, there are some things I just can't seem to trust to tell them. I need someone that I won't second guess myself and who I am as a human being.

Marinna Marotta

As a clinician, I only recommend counselors who I know personally and trust to take care of my clients with the same quality of care that I hold myself to. When looking for a counselor, you want to find someone who is not only skilled in their practice, but authentic - look no further! Lakes Counseling Center is run by Katie Hepner, a clinician who I highly recommend when referring clients. Knowing Katie's character and approach, I know that's she's well equipped to help clients with her experience and expertise.