Family HealthCare Associates - Allen

Eugene Taber

If you would have asked me prior to this week, I would have said 5 stars all the way. I will not go into too much detail, but an issue with a prescription refill turned into a back and forth that soured me on the practice. Positives: Dr. Shirley Mathews and Dr. Mindy Ly (PCP) are absolutely amazing. Two of the best doctors I have ever had for gp care. Negatives: incompetent support staff, MA's who don't properly identify and "read" a situation in regard to medication, with extended time off, can create a detriment to the patient. I have made an informal request that I will changing my primary care, and once I have established with my new PC physician, will send a formal letter informing this office that they will no longer be my primary care office. Very sad. Please note: this is my personal experience, and the opinions/views expressed are mine only.

Ariana Arriola

do not recommend Dr. Neha Satyanarayana, she is very rude and dismisses what her patients concerns are.

Jennifer Kite

Dr. Ly & staff are awesome. Very professional and caring.

Brianna Villela

Honestly their billing practices are terrible. I have been dealing with a medical bill for almost a year now. Called both my insurance and the doctors office billing over 20 times and still have not gotten anything resolved. I provided the correct info at the time of service so I’m not sure why they are trying to bill me the full amount and on top of that they are trying to send me to collections. None of the supervisors have been helpful AT ALL. I will be putting in a complaint to DSHS for the way they are doing billing.