Burberry

Yasmin Omari

Since I was a child I love Burberry! Wonderful staff.

May May

This location is closed! Unfortunately, no one bothered to update the website to notify customers. I’ve wasted almost two hours on a beautiful Sunday to exchange an online purchase. Now it will simply be returned. Thanks for saving me money, Dallas Burberry!

Clayton Bristow

This has to be one of the poorest experiences I've had with a retail brand of any budget, let alone a luxury brand. I've had my wallet around 3 years and about a year ago the bottom stitch started coming undone. That can happen, ok, so I take it into a store and am asked to have it sent off for 4-6 weeks and also pay a $50 charge to have it fixed, fine because I like the wallet and use it daily. I get it back after closer to 10 weeks later and them almost losing my wallet and barely a year later the "fix" they made is ripping off and completely undone. I take it into the NorthPark store thinking surely they can fix it again or offer another option as it clearly has not held up to. quality standards. Instead, I'm asked to purchase a completely new one on my own dime. For a luxury store, or any store for that matter, this was one of the worst customer experiences I've ever had.

Michael Campos

Terrible service. The entire staff including/especially the manager did not know how to handle months of patience waiting and inquires from my end, in an effective manner. Loss of productivity is something that I loathe, more than anything, due to the loss experienced on both sides of the equation by both parties involved. I simply cannot recommend buying from Burberry directly unless you agree with their flaky business statement that they have made here.