Jiffy Lube

john hance

Sad turn of events...we had used Jiffy Lube in Watford for years. They changed the oil in oue '16 Mercedes GL450. It was put back together incorrectly and replaced/installed and at their own admission of Garrett. However they also have no responsibility in the matter... we will take our business elsewhere as the 15k it has taken to repair our vehicle. It's truly heartbreaking. Good luck all! We have emailed as stated in their reply and they will take NO RESPONSIBILITY other than what was said on the phone to me by Garerrt. So yes it comes down to "he said, she said." Thanks for the "valiant" effort but you've made yourself clear. So I can spend the time and $ on legal services to prove a point or take my time and $ elsewhere.

Arnette Jane Arth

Very efficient and informed you of their service. I was happy with their work.

Paul Foreman

It would be one star but the manager on site was very polite and accommodating. So here's my story I go in to get my tires rotated When I get back to the house I noticed 2 of my luggs are sticking out further than the rest. come to find out they were cross threaded when they put them back on. I take the car back to them and the manager was very apologetic and quick to fix the problem. Now the 2nd problem they do not know how to remove the studs and replace them so they pulled apart the brakes and pulled the hub off when reinstalling the brakes they did not adjust them correctly and the pin on the pad was not in the slot it was supposed to be in so it wore my brakes out irregularly and I did not notice this until I'm in Idaho. I We'll take it to the mechanic at the shop I work at points out what the problem is but now I have a worn out rotor and pads on one side of my car I tried to contact the owner via email and I do not yet Have a response

JW

Took 1.3 hours to get just the engine oil and filter changed on a Ram 6.7 Cummins ! Then had to correct and Argue with the kids that my truck took 3 gallons of oil , since they thought there was 5 quarts in a gallon not 4 like I told them …. This is more of a big kids paid to play in the oil daycare .