Guardian Home Services

Raina

This company clean my HVAC and didn’t properly insulate my unit after removing the insulation to clean the ducts. There was a duct which was not connected properly or zip-tied and the cooled air blowing into my hot attic instead of my home. My air scrubber was disconnected during the cleaning and not reconnected therefore was not working. The poorly re-wrapped insulation allowed hot air to reach the coil area of the AC unit and caused a condensation leak which was caught by my drain pan and escaped from the secondary drain. This leak went on for several weeks before I discovered it. My primary drain became clogged from particles from this leak and cost me $400 to clear. My drain pan rusted. I called the company when I noticed water dripping from the secondary drain. No one returned my call even though the person who took a message said there was an technician on call for emergencies.I emailed the company when no one called me. The following morning I waited for a return or reply to my email. I had to call them and a person name Josh stated that he received my email. I’m not sure why I had to call them if that was the case. I explained the problem that their technician who was being trained but poorly supervised caused when performed my HVAC cleaning. I asked for someone experienced to come and correct the issue immediately. They sent the same guy who weeks before caused the leak, left a duct and my air scrubber disconnected. I called the company immediately and expressed my concern that they would send the same inexperienced tech who caused the leak and other issues to correct them. When I pointed the soaked insulation and water leaking to the tech he was clueless. I explained that condensation build-up could be the only cause as my unit had been replaced a year previously and had no problems or water leaking prior to the cleaning. I called Josh back and explained that I had no confidence in this technician. He asked the tech to send him photos and confirmed the cause that I suggested to the tech. He stated that he would be in contact with the tech and that he was capable of re-wrapping the insulation tightly and properly so no further condensation would build-up. The technician was at my home for hours. I asked him to check all the ducts that he previously opened to clean and make sure they were all zip tied and reconnected properly. I provided the zip-ties as he didn’t have any. I pointed out the the disconnected power cord and asked him to reconnect my scrubber that he left disconnected after the cleaning. After numerous hours the tech said that the job was complete and there will be no further problems. He used something called “pooky” which resembled plaster and informed me that it takes 2-3 hours to dry. I checked the unit in 2-3 hours and there was a puddle of water on the attic floor and the unit was leaking worse then before. I immediately called the company and Josh stated that he would come wrap the unit the following morning. Advent Air was scheduled and found that the duct was still not connected with the zip-tie properly and air was still leaking into the attic. He found a spot on the unit where the guy from Collin Creek had missed when he re-wrapped it so the hot air causing condensation. Josh did come re-wrap the insulation properly. The new leak caused damage to my drywall which hasn’t been repaired even though it’s months since the second leak. I had to demand the pan be replaced since technician’s incompetence caused the leak. This company caused my hundreds in damages and still haven’t repaired my drywall even though Josh agreed to have it repaired since his tech caused the leak that damaged it. He contacted me and said that the job was too little for the contractor that he works with and I haven’t heard from him since. The cleaning was performed in March and it is now August. Beware!!!

WSHamdan

Extremely thorough and very responsive!

Scott Littlefield

Great job!

shirley flowers

Was able to solve my problem in minutes, I please with the the service