Neighbours Nightclub and Lounge

Sissi Mattox

I convinced 20+ women to continue their night at Neighbors after Wild Rose closed for the night. I wanted to give neighbors another chance after two previous negative experiences, but after tonight I will not be returning and will be encouraging others in my social circle to not support the business because I do not believe they have the best interests of their customers at heart. When I asked the bar tender for water because a random girl by herself was too drunk and needed water, I was told I could buy a plastic water bottle. When I asked it be given just a glass of tap water, I was told not that it is against the bars policy to provide free water. I asked for an empty cup to fill it myself from the sink, and was told no. A bar that tells a Parton no when asking for water is not a place that deserves repeat business. If it is one bad employee, they should be retrained. If it is a bar policy, it needs to be examined. Multiple other states have laws requiring that an establishment provided free access to water if they serve alcohol. That Washington doesn’t is simply an oversight. Or maybe Washington doesn’t believe they need to write a law to assure such m a basic level of human decency as a glass of water that this bar tender almost seemed proud to deny. Is neighbors going to wait until it is required by law to treat their customers right? When water costs then nothing more than washing a glass? Edit: unsurprising to receive a response to this review that can be summed up by “tough luck, you can’t always get what you want. Be a customer with no needs”. After my two other negative experiences, one of which was ALSO being told the only water options was to buy water, was denied being given a glass at 10 pm during service hours, I did speak with the staff. Didn’t post online, calmly brought it up to employees. I received a brush off in line with the spirit of your whole response, which is you don’t really care about the customer experience because you have a captive audience of being one of the few locations open that late, and the amount that you do care stops at the line where your legal liability is. And the other people behind me at the bar? Were there with me, and were also shocked by the bartender’s response(edit 2:“bartender’s possessive “s” not plural. Singular bartender, not making anything up). We have spoke about it today, gone over the details of just how ridiculous the situation was. I did not start with a debate around the legalities, I started with a respectful request for water, and when I was denied asking for a different accommodations to fill the same need. The bartender in particular seemed immediately annoyed. As for our shared friend, although she is a funny, kind, wonderful blessing from the angels, she’s also 22 years old and lacking in the life experience to know that she could even expect more from a bar than what she receives at Neighbors. I’m sure this edit probably won’t even be read, I’m sure you are so immersed in the “it’s us versus them“ or “the side of the bar versus that“ mentality that is drenched in every sentence of your response, that you won’t even try to see how a simple jug of water on the corner of the bar could wildly improve the experience and safety of your customers.

Molly Daly

Security is horrible so we left. My friends had went in line while I ran across the street for some food real quick. As soon as I got back, the security guards starting yelling at me for having food while standing on the SIDEWALK. I hadnt even decided if I was going to wait in line yet, and they were yelling at me. They continued to yell at me and then shifted focus to the rest of the line to have everyone stand in single file. So I decided to leave, and as I was hugging my friends goodbye another security guard walked up to me and yelled at me in my face. So I yelled back I'm leaving and we left. I couldn't have been there more than 2 minutes. Would never waste another second there.

Kimberly R

If I was able to give them ZERO stars I would. The staff there is super rude, and the music was not it. I would not recommend wasting your money and time where the staff is lacking hospitality!!! The drinks were also watered down to MAX ! and again don't go HERE ! Edit: Please explain to me then why I remember everything from that night if I was too "intoxicated", and why would your bouncers let someone come into the club if they were "intoxicated"?? Just admit that your employees don't have manners nor do they have customer service. -10/10

Kitten Hartford

My Partner and I were out scouting venues for our future events and were very impressed by this venue! I was ecstatic to see a Puppy handling the music 😻 He had great taste! Definitely want to come back. We especially loved the upstairs area