Chastang Ford

Category: Ford dealer in Northside, Houston, TX

Address: 6200 N Loop E Fwy, Houston, TX 77026, USA

Phone: +18555872086

Opening hours

Sunday: Closed

Monday: 8AM–7PM

Tuesday: 8AM–7PM

Wednesday: 8AM–7PM

Thursday: 8AM–7PM

Friday: 8AM–7PM

Saturday: 9AM–6PM

Reviews

Gabriel Lujan

Nov 3, 2022

Ryan at Chastang Ford was awesome, stayed beyond closing time as my wife and I flew in from out of town in order to help me purchase my Raptor. Would definitely recommend and would buy from again.

Lloyd Caballero

Nov 1, 2022

I'm not from Houston and bought a vehicle at Chastang online and then flew to Houston to pick it up. Randy, my salesperson, made the process smooth and very efficient. They were very responsive to all my questions and accommodations. I would highly recommend buying a vehicle here for a great experience.

brantley still

Nov 1, 2022

Absolutely great experience, Ryan and the team at Chastang Ford was professional, friendly and timely. They had the vehicle I was looking for and made the purchase process a breeze. I am already looking forward to my second truck purchase there in the near future.

Zachary Fertitta

Nov 1, 2022

The Guys at CHASTANG get it done. No hassle, they make it happen!! Ryan Fehl was my salesman, so great to work with.

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Questions & Answers

I bought a battery over a year ago ,I dont have my receipt ,now cant use my warranty cause dealer dont keep records for that long ??

Rey mares | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Hi Rey, the way we can look you up in our system is by First and Last Name, phone number and email address. My understanding is you have spoke to one of our Parts specialiost and they are looking into your information and should be calling you back soon with an answer. Please call us back to provide the information above. 713-678-5000

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Hi Chastang Ford, I have a 2009 f-150 STX 4x4 with a problem on the PCM, recently I got a rebuild one from Autocomp Technologies, after I got it, they says I have to program my key on it, if I bring my truck to you, can you do it?

Goyo PC | Jul 7, 2022
Chastang Ford | Jul 7, 2022

Hello Goyo, Yes, we are able to program keys in our Service Department. If you can supply us a good number we can set an appointment or if you want to come in, ask for Clint.

How popular is Maverick EcoBoost?

Chastang Ford | Jan 8, 2022
Chastang Ford | Jan 8, 2022

Demand for the all-new Ford Maverick has exceeded our expectations with more than 110,000 reservations, which included both EcoBoost and Hybrid models.

If I order a Maverick Hybrid today, when can I expect to receive it at a dealer?

Chastang Ford | Jan 8, 2022
Chastang Ford | Jan 8, 2022

New Maverick Hybrid orders for the last 2022 model year capacity are expected to arrive in the summer of 2022.

Can I still order a Maverick Hybrid pickup?

Chastang Ford | Jan 8, 2022
Chastang Ford | Jan 8, 2022

Due to stronger than expected demand, Maverick Hybrid production is expected to be fully reserved for the entire 2022 model year by early November. Once it’s full, new orders for Maverick Hybrid pickup will close until next summer.

Why are the Maverick Hybrid pickup deliveries to January?

Chastang Ford | Jan 8, 2022
Chastang Ford | Jan 8, 2022

While customer deliveries of the Maverick with the 2.0-liter EcoBoost engine are well underway, the delivery date of the Maverick Hybrid was moved to January so required state and federal emissions certification can be completed.

Did Ford beat the estimated fuel economy target for Maverick Hybrid pickup?

Chastang Ford | Jan 8, 2022
Chastang Ford | Jan 8, 2022

The all-new Ford Maverick Hybrid – the first standard full-hybrid pickup in America – officially achieves an EPA-estimated rating 42 mpg city.

What are the Maverick Hybrid pickup’s final fuel economy numbers?

Chastang Ford | Jan 8, 2022
Chastang Ford | Jan 8, 2022

An EPA-estimated 42 mpg city, 37 mpg combined, 33 mpg highway with an EPA- estimated driving range of over 500 miles.

Can I select any Ford Dealer to reserve my Ford F-150 Lightning?

Chastang Ford | Nov 4, 2021
Chastang Ford | Nov 4, 2021

No, in order to reserve your Ford F-150 Lightning you need to find a Ford EV Certified Dealer. Chastang Ford is EV Certified. https://www.chastangford.com/ford-f-150-lightning-houston-tx

How much is the Ford F-150 Lightning?

Chastang Ford | Nov 4, 2021
Chastang Ford | Nov 4, 2021

The F-150 Lightning is starting at $39,974. You can reserve one at Chastang Ford https://www.chastangford.com/ford-f-150-lightning-houston-tx

How much is the reservation fee for the Ford F-150 Lightning?

Chastang Ford | Nov 4, 2021
Chastang Ford | Nov 4, 2021

The reservation fee is $100 and yes it is refundable with a reservation cancellation. Allow seven to ten business days for the reservation deposit to be credited to your original form of payment

Can I select any Ford Dealer to order my Ford F-150 Lightning?

Chastang Ford | Nov 4, 2021
Chastang Ford | Nov 4, 2021

You need to order your Ford F-150 Lightning Ford EV Certified Dealer, Lucky for you Chastang Ford is EV Certified https://www.chastangford.com/ford-f-150-lightning-houston-tx

Where can I reserve my F-150 Lightning?

Chastang Ford | Nov 4, 2021
Chastang Ford | Nov 4, 2021

You can resever you Ford F-150 Lightning with us! https://www.chastangford.com/ford-f-150-lightning-houston-tx

What are the Covid safety practices like here?

Anonymous | Nov 4, 2022
Chastang Ford | Nov 4, 2021

In light of Texas Governor’s mask mandate removal. Here at Chastang Ford, we are choosing to continue our company’s mask and Covid precaution policy out of respect and concern for the safety of all of our customers and employees.

When is truck month in 2021

Chastang Ford | Nov 4, 2021
Chastang Ford | Nov 4, 2021

Truck month is February 16 - March 3, 2021

Is there a key drop box .

Aaron Carroll | Nov 4, 2021
roland gonzales | Nov 4, 2021

I am very sorry that I do not know!

Should customers expect to place an additional deposit when they convert their Ford Bronco reservation to an order?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Yes. It is likely that we will request an additional deposit at the time of order. Specific deposit amounts will vary.

When will customers be able to convert their Ford Bronco reservations to order?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Order conversion process will begin in December and run thru January 31, 2021. Customers should expect their Product Specialist at Chastang Ford give them a call to complete their configuration, agree on selling price, and place the order. At Chastang Ford you will pay MSRP.

What is a Ford Account and why do I need one?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

A Ford Account lets you sign in to the Ford website to save and manage your personal and reservation information. You need to create a Ford Account to reserve your Bronco. Reservations can also be tracked in your Ford Account at owner.ford.com/. *

What steps are required to complete my Ford Bronco Reservation

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Go online and select your preferred configuration, create a Ford Account, select Chastang Ford your preferred dealer and enter your credit/debit card details and address. A confirmation receipt will be sent to the email address you provide. Here is a link to reserve your Ford Bronco > https://www.chastangford.com/2021-ford-bronco.html

Why do certain models prohibit some accessories on the Ford Bronco?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

We have a Bronco for every customer. Many Bronco accessory items can be added during or after vehicle delivery at the dealer. We engineered Bronco for maximum off-road capability and GVWR restrictions may limit combinations of certain accessories. If you have further questions call us at (855) 587-2086

Where will Ford Bronco models be built?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Ford Bronco two-door and four-door models will be built at Ford’s Michigan Assembly Plant in Wayne, Mich. – the only plant where Bronco has ever been built. Bronco Sport will be built at Ford’s Hermosillo Assembly Plant in Hermosillo, Mexico.

Where do I buy Ford Bronco apparel and gear?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

You can buy Bronco gear at our Amazon store: Amazon.com/fordbronco.

Which kinds of new apparel and gear is on sale for the Ford Bronco?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

There are all sorts of items available, including various apparel options, gifts, novelties and collectibles. We’re continuing to build the collection – including new gear coming this month. July, 2020

Which brands will Ford Bronco partner with for accessories and gear?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

We will have more to say about brand partners at a later date.

Will Ford Bronco have its own dealer network (like Hummer)?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

No, Ford Bronco will be sold at Chastang Ford

Can non- Ford Bronco owners tap into Off-Roadeo experiences?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

yes

When do Ford Bronco Off-Roadeo locations open?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Starting next year 2021

Where will Ford Bronco Off- Roadeo be open?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Throughout the U.S.; we’ll share more details down the road.

What is the Off-Roadeo?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Ford Bronco Off-Roadeo is a collection of permanent, purpose-built facilities that will offer a mix of year-round and seasonal experiences for off-road enthusiasts and Bronco owners in four epic locations across the country.

But if Bronco Nation is independent, why are you touting as part of the greater Bronco Brand?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Part of the excitement of owning an all-new Bronco family model is the opportunity to be part of a passionate and knowledgeable off-road and adventure-driven community. Bronco Brand is highlighting the efforts of the first and only nationally recognized and certified Bronco community – Bronco Nation.

If Ford isn’t funding Bronco Nation, why are you providing them exclusive content?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

As Ford recognizes Bronco Nation as the only certified national Bronco Club, providing product and lifestyle content is a great way to connect with current and future Bronco owners and enthusiasts.

Is Ford funding Bronco Nation?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

No. Bronco Nation is a separate independent club entity that is not managed, funded or owned by Ford.

What is Ford’s Club Connect program?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Ford’s Club Connect program is the official registration program for independent enthusiasts clubs to be certified and recognized by the company. Club Connect’s primary goal is to get all of the Ford clubs registered, and help enthusiasts and fans connected to their favorite or local club’s events, gatherings and social accounts. (Note: Ford’s Club Connect program has 326 registered clubs. Mustang clubs account for 239 of the count, while Bronco currently has three.)

What is the formal relationship between Bronco Nation and Bronco Brand / Ford Motor Company?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Bronco Nation is independent and certified national Bronco Club through Ford Motor Company and Ford’s Club Connect program.

What is Bronco Nation? And who is it for?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Ford Bronco Nation is the first and only nationally recognized and certified independent Bronco community. It’s for current and future Bronco owners as well as outdoor and off-road enthusiasts to celebrate and share their passion for Bronco.

Will Ford Bronco Sport come with special accessories, too? What kind and from which partners?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Bronco Sport is launching with more than 100 factory-backed accessories.

Which accessories is Ford Bronco launching with?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Ford Bronco is launching with more than 200 factory-backed aftermarket accessories for more capability, personalization and style.

Which architecture is Ford Bronco Sport built on?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Ford Bronco Sport is a unique vehicle with Bronco DNA. It uses a highly modified, Bronco- specific version of Ford’s small vehicle architecture that’s been optimized to deliver the capability a small rugged SUV demands.

Which architecture is the Ford Bronco two- and four-door based on?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

The all-new Bronco two- and four-door models feature a Bronco- variant of Ford’s new second-generation global midsize truck architecture. This even more rugged and off-road capable architecture is similar to the Ford Ranger and built alongside the midsize truck at Ford’s Michigan Assembly Plant.

I’ve read claims Ford Bronco two- and four-door models will offer an available manual transmission and 35-inch off-road tires? What about hybrid models of Ford Bronco and/or Ford Bronco Sport?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

We aren’t talking product specs until July 13. What we can tell you today is that the all-new Bronco will satisfy the needs of outdoor enthusiasts who want a no-compromise midsize 4x4 SUV to get them back into the wild.

Where did G.O.A.T. come from?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

The original Bronco, a 4x4 project nicknamed G.O.A.T. by Donald Frey, lead for both Mustang and Bronco, was ahead of its time, delivering “go anywhere roadability” and knowhow of Ford’s purpose-built 4x4 GP military vehicles built during WWII.

What does G.O.A.T. stand for?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Goes Over Any-type of Terrain.

What is theFord Bronco Built Wild Innovative Design pillar about?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Ford Broncos are the future of off-roading, and Built Wild Innovative Design delivers off-road ingenuity, design innovations coupled with heritage inspired DNA, plus new-levels of personalization that can be easily achieved by a novice – all for a truly next-level adventure experience.

What is Ford Bronco Built Wild Capability pillar about?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

It speaks to the legendary 4x4 confidence to Go Over Any type of Terrain (G.O.A.T.) provided by unique Bronco-variant architectures with class-leading levels of capability, suspension and trail technologies.

What makes up Ford Bronco’s Built Wild promise?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Built Wild is our brand promise for every Ford Bronco model to deliver on our three key pillars: Built Wild Extreme Durability Testing, Built Wild Capability and Built Wild Innovative Design.

Will all Ford Bronco vehicles have 4x4?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Yes, all Broncos will have 4x4, making Bronco the only domestic family of SUVs with standard 4x4.

What is the difference between Ford Bronco and Ford Bronco Sport?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Ford Bronco is a body-on-frame vehicle, while Bronco Sport is a unibody vehicle. Both come with 4x4 standard and are intended for off-road use.

What will all Fordn Bronco models have in common?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Every Bronco is Built Wild, delivering a thrilling and confident off-road experience that uniquely draws from 55 years of design and racing heritage plus ingenious adventurer-centered design insights and Bronco- variant architectures to create modern and fun-to-drive off-road vehicles.

What is Ford Bronco R?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Bronco R is our purpose-built desert-racing Bronco prototype by Ford Performance, celebrating Bronco’s historic Baja 1000 win in 1969.

What can you tell me about the Bronco concept from 2004?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

The response to the 2004 Bronco Concept helped validate demand for the return of a modern Bronco, but the stars didn’t align before the Great Recession of 2008 and our product investment and manufacturing footprint.

Why did Ford Bronco end in 1996?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Popularity of old school, two-door, truck-based SUVs waned in the 1990s. Consumer tastes in the 1990s shifted, and Ford took advantage of the growing four-door SUV markets with all-new vehicles like Ford Explorer (America’s best-selling SUV for more than the past quarter-century) and full-size Ford Expedition.

How many generations of Ford Bronco are there?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

The all-new Bronco is the sixth generation of Bronco since the vehicle’s release in 1966. Check out this article from Frontline Magazine to learn more about the first five generations of Bronco.

When did the original Ford Bronco debut?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Bronco debuted on August 11, 1965, as a 1966 model year vehicle.

Why do you think Ford Bronco is trending and is so popular among off-road enthusiasts and Americans interested in new vehicles right now?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

After we shelved the Bronco in 1996, a funny thing happened. Love for Bronco only grew. Bronco clubs proliferated around the country. Classic Broncos became the one of the most highly sought after and collectible vehicles on the U.S. market. The resto-mod crowd at SEMA, our dealers, off-road enthusiasts and Ford employees think of Bronco as more than a vehicle. It’s an idea – one that connects us to our love of the outdoors and getting into the wild.

What is new Ford Bronco’s main competition?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

We're already the number one cross-shopped brand with Jeep. Bronco is an iconic and beloved franchise and July 13, we’re excited to show you the all-new lineup and why it’s a better choice for customers who love rugged SUVs.

When are you going to reveal the all-new Ford Bronco and when do reservations open?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Monday, July 13 at 8:00 p.m. ET 7 p.m CT– for the Bronco lineup. We’re making sure it’s worth the wait.

Why not launch all the Ford Broncos at the same time? Or launch the larger Broncos first?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

It’s down to manufacturing timing; we expect customers will be excited by both.

When I reserve my Ford Bronco 2020/2021 Is the $100 refundable?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Yes automatically with reservation cancellation.

What do you mean by Ford Bronco brand?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Bronco is Ford's outdoor brand developed for adventurers with an innovative, 4x4-only vehicle lineup, Bronco community engagement and club, “Off-Roadeo” customer experience centers, plus a full-line of customization, personalization and apparel from the factory and partners.

When does each Ford Bronco 2020/2021 go on sale?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Bronco Sport starts arriving in dealers by the end of 2020, followed by Bronco two-door and four-door models in Spring 2021.

Will Ford Bronco 2020/2021 reservations be fulfilled in the order placed?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Reservations will be fulfilled in approximately the same order received, based on final ordering and production of similarly configured Broncos. All reservations will be completed before production of stock units begins. Reservations can be moved between dealerships.

When will customers be able to finalize their Ford Bronco 2020 / 2021 reservations?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Reservations open on July 13. The selected dealer will reach out to customers to complete the configuration and place the order, expected to be July for Bronco Sport and December for Bronco.

Why Bronco, why now?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Building on Ford’s strength in SUVs, seeing the most SUVs ever purchased in 2019, and a growing surge in consumers wanting to get back to nature, there couldn’t be a better time to bring America’s first and original “sports utility vehicle” back to market. Just look at Bronco as the top trending automotive topic in Google analytics.

How much will it cost to reserve a Bronco? Pricing for each model?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Reservations will cost $100 for each model. We’ll start sharing more details about Bronco pricing soon. You can click here to reserve https://www.chastangford.com/2020-ford-bronco.html?hdhd

Is the Bronco reveal going to be online or in person?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

It will be digital and ready to reach millions of people; we look forward to sharing additional details soon. Tune-in to ESPN, ABC and National Geographic on July 13th at 8 PM EST to watch. 7PM CT

Can you beat my credit unions interest rate?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

In some cases, we can match or beat another banks interest rate.

Will I be charged a fee for paying off my vehicle early?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

There is no pre-payment penalty if you pay the vehicle off early.

What is your best interest rate?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

ford offers 0$ up to 18% depending on the type of vehicle and your credit rating.

How long will the F&I process take?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

The F&I process should take about 20 minutes on average to complete.

What is Gap insurance?

alejandra pinon | Nov 4, 2020
alejandra pinon | Nov 4, 2020

Gap Insurance protects the borrower if the vehicle is totaled by paying the remaining difference between the actual cash value of the vehicle and the balance still owed to the finance company.

Whats is the price on a 6.0 engine and / or a 6.7 engine?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Each vehicle is different with different types of engines. Call our Parts department, provide us a vin number and we will give you an exact price.

Can you order heavy duty parts?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

yes, we can order heavy duty parts

Do you stock light duty parts

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

yes

Can you cross reference aftermarket parts with Ford parts?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Yes we can.

Do you sell Caterpillar parts?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Yes we do.

Do you sell Cummins parts

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

yes we do.

How long will it take to order a part?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Generally same day.

What is the warranty on Ford parts

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

2 years, unlimited mileage

What is the price on shocks for F150, F250, and F350?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Generally they range between $64.00 - $190.00 / each. When you call our Parts department and give us your VIN number we can provide you exact pricing.

Do you have cab mounts for Super Duty trucks?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Yes, we do carry the mounts. When you call us, you will have to provide us your VIN Number

Where are you located?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

6200 N Loop E Greater, Houston, TX 77026

How do I get a duplicate title?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

The registered owner of the vehicle must complete and sign an Application for Certified Copy of Title (TXDMV form# VTR-34) and either: a) Mail it with the $2 mail-in fee, a copy of their driver’s license, and an original Release of Lien letter (if applicable) to: Texas Department of Motor Vehicles 1601-A Southwest Pkwy Wichita Falls, TX 76302 b) Or, for a $5.45 fee, you can go in person to any of the TXDMV Regional offices listed on page 2 of the application. The TXDMV offices listed on page 2 of the application are the only DMV offices equipped to issue duplicate titles in person. Feel free to contact us if you have any further questions not listed above. We are here to help make your car buying experience as easy as possible.

Why do I have a lien on my vehicle when I have already paid it off?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

If your vehicle was titled prior to 2009 when TXMDV implemented the Electronic Lien & Title (ELT) system or was financed with a smaller bank/credit union not set-up as a certified lienholder in this system, TXDMV issued a paper title to your lienholder with the lien listed on the front of the title. When you paid off your vehicle, your lienholder should have sent you that paper title along with an original Release of Lien letter. If you do not take that title and Release of Lien letter to your local county tax office to have the lien removed, TXDMV does not know that the lien has been fulfilled.

If I trade in my vehicle, why do I still get billed for toll violations?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

According to the TXDMV, licensed motor vehicle dealers, such as ourselves, are not required to transfer your trade title until it is sold to another individual. To protect yourself, TXDMV recommends you file a Vehicle Transfer Notification on their website www.TXDMV.gov within 30 days of the sale. This helps to prevent you from being help responsible for parking tickets or toll violations issued after the date of transfer recorded in the TXDMV system. When submitted online, it takes TXDMV 24-48 hours to update their records showing a notation of when you sold your vehicle.

Do I need to bring my title with me when I trade in my vehicle?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

1. It is preferred but, if you cannot find it, we can help get you another one. What it is a POA? What is it used for? 2. A Power of Attorney is a document giving us authorization to act on your behalf to obtain & transfer your trade title for you in the event that you do not have the title, whether it be lost or if there are any liens listed on the vehicle that we have to payoff for you.

How long it my registration good for?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

1. Depending on the size of the vehicle, most new passenger vehicle is issued a 2-year registration sticker. 2. Diesel vehicles, vehicles larger than 10,000 lbs., and

When will I receive my title?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

1. If you paid cash for the vehicle, the timeframe is normally 2-4 weeks after we submit the title paperwork to TXDMV. 2. If you financed the vehicle, TXDMV will send the title directly to your lienholder (bank financing your loan) and they hold the title until your finish paying off your loan with them.

If I overpay on taxes will I get a refund?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Yes. We reconcile our records every month and issue refunds back to you for any overages. If you financed the vehicle and the refund is more than $100, the refund will be issued to your lienholder to be applied toward your account.

How much will I be charged for taxes?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

This depends on the price of your purchase, any rebates you are eligible for and if you have a trade in.

When should I expect my license plates?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Our titling department strives to process the title paperwork as quickly as possible. We try to have your plates ready for you within 2 weeks, pending any delays. Your sales consultant will contact you once your plates are ready.

Can I make loan payment at your dealership?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

While we would love to help, we are not equipped to take your loan payments. They should be sent directly to your lender.

How much is the works package?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

The Works, including an oil change, tire rotation, and multipoint inspection is $49.95 for non-synthetic gas engines and $109.95 for diesel engines.

Who is going to pay for my rental?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Every circumstance is unique. Ford will cover rental repairs for a warranty repair if the repair is a long repair, the vehicle is unsafe to drive or not drivable, or if there is a delay to get the necessary parts to perform a warranty repair. If you have an extended warranty, they will typically cover a rental during a covered repair if the repair time is above a certain threshold which varies by warranty company. Insurance claims are dependent on your policy.

Can I receive a shuttle ride?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

We will cover the cost of a one way Uber/Lyft ride up to ten miles when having repairs or maintenance service completed on your vehicle.

Can I have repairs performed on a Saturday?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Saturdays are typically reserved for routine maintenance only. However, some recalls can be performed on Saturday, but you should always check ahead of time.

What are your hours of operation?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

The service department is open Monday through Friday from 7 am to 7 pm. We are also conveniently open on Saturdays from 8 am to 3 pm for maintenance services, pick ups, and drop offs.

How much does it cost to diagnose a vehicle concern if my warranty has expired?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

The cost of diagnosis is 138.50 not including tax. All diagnostic cost are applied toward the cost of repairs.

Do you offer mobile service?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

We are in the process of launching mobile repair service. The current estimated launch date is the beginning of the second quarter of 2020.

Do you have loaners?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

While we have chosen not to offer loaner vehicles to reduce your cost of service, we do offer F150 crew cabs which can be rented at a rate of 35.00 per day. In most cases involving a warranty repair, this expense will be covered by Ford.

Can I make an appointment to pull my vehicle into the shop immediately?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

Due to the nature of automotive repairs, it is impossible to guarantee your vehicle will be pulled into the shop at the moment of your appointment. However, an appointment will guarantee you the next open stall ahead of all vehicles that arrived without an appointment.

What is the workload for diesel engine repairs at your shop?

Chastang Ford | Nov 4, 2020
Chastang Ford | Nov 4, 2020

The workload fluctuates due to multiple variables, however, we do have 6 highly qualified factory trained diesel technicians and typically, all vehicles are seen within 2 business days of arrival.

Do you have a body shop?

Chastang Ford | Nov 4, 2020
Patty Finnerty | Nov 4, 2020

No, they don't

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Good day I have a 2010 Ford Mustang with the light of check on, can I take it there so they can put the scanner?

Mauricio Aragon | Nov 5, 2019
Chastang Ford | Nov 5, 2019

Hello my name is Irma Yes, of course the puree tracer here with me. My number is 713 678 5000 and ask for my Irma

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do you do body repair on knapheide bodies.

David Gomez | Nov 5, 2018
theroad runna | Nov 5, 2018

Yea

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