Address: 8950 W Charleston Blvd Suite 7, Las Vegas, NV 89117, USA
Phone: +17022123689
Sunday: 8AM–10PM
Monday: 8AM–10PM
Tuesday: 8AM–10PM
Wednesday: 8AM–10PM
Thursday: 8AM–10PM
Friday: 8AM–10PM
Saturday: 8AM–10PM
Mark Schuyt
Total scammers I have a 5 1/2 points to redeem which is 5 1/2 hours of massage since my account was suspended in March they want me to pay for 7 month to redeem the points that I fully paid ( I was traveling abroad ) they don’t let me even use the points that I fully paid for when you call and speak to one person they give you a complete different information then another, just spoke to the manager which was very rude , In any case setting up any appointment is an impossible mission they are fully booked further down weeks. Stay away from this place!
Mike B
Member for 2 years. Although I could never get a massage at this location as the therapists either stank figuratively, or literally. I'm month to month and now, when I can't pay the $70 bill that was charged yesterday and want to cancel, they say I have to bring my account current to do so. Like current for yesterday's charge for which I have not received any services. So not only have they lost my future business at this location, but they've lost it at all of their locations. NJ boca park, solid customer service.
Lisette Hairston
After today’s appointment, I do not plan to return to this location anymore. I have never ran into a situation where I wanted to literally walk out of my session. The therapist I had was falling asleep during my massage!! At first when I noticed the pressure was getting really light, I didn’t think anything of it until I opened my eyes and the therapist was LEGIT SLEEPING!!! I have never been in this type of situation and I did not feel comfortable at all saying anything to the therapist because I didn’t want him to retaliate or anything. After the session was over, I immediately got dressed and went to the front to ask for a manager. Mind you, at this point I was quite upset and felt like I had more tension/aches then feeling relieved as one would feel after a massage. When I asked to speak to the manager, I explained what happened, even mentioned that I don’t know if there is anything going on personally with the therapist but I did not feel I should pay for my session at all. She was apologetic but made me feel bad for even saying anything because she said “you know you could have asked to end the session early if you were not satisfied.” I explained to her that I’ve never had this issue or been in a position like this before and I again, did not feel comfortable at all saying anything directly to the therapist. The manager then said she needed to get a “second opinion” and talk to the other manager…. WHAT?!? After she came back from getting the “second opinion” she said the best they could do was comp 30 mins because I did not end the session early and that customers are able to request to end/cancel sessions early. In the end, I honestly don’t feel that compensation was fair being that I’ve always paid my monthly membership fees even after they’ve raised it a few times and have been a long time loyal customer of theirs. I left the location SUPER unhappy/upset. I also wish that Massage Envy created a rating system for their therapists on their mobile app so customers can easily book the therapists that are good at what they do. Also gives the company insight to their best therapists to allow them to retain the good ones.
Marlon Thompson
I unfortunately I did not read the review about this Massage Envy before booking an appointment. As several people stated THIS LOCATION DOES NOT KEEP THEIR APPOINTMENTS. Now before you say I’m being unreasonable because things happen let me explain. I fully understand that things happen and when they do the party who could not fulfill their commitment should do what they can to make it right. I was offered a later massage that did not fit my schedule. Then I was told I needed to find another location to fulfill the commitment. When asked if they could call and get that down they said they don’t have access to other store’s calendar. Guess what neither do I. I simply wanted them to accommodate and call to do what they asked of me. When members cancel within 24 hrs they are charged half the session. I expected the same for my inconvenience. I reached out to the Buckhead location where I am a member to ask for assistance and was told they have no control over other locations. I understand that but I simply wanted someone to understand that MASSAGE ENVY BOCA did not come close to trying to make me feel good about my experience today. MASAGE ENVY BUCKHEAD did not care because it did not happen within their location. I WILL BE CANCELLING MY MEMBERSHIP WHERE IVE BEEN A MEMBER For more than 10 years.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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