Address: 2607 Rolling Rd. Suite 201, Windsor Mill, MD 21244, USA
Phone: +14106482178
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Emily Baust
Tim was knowledgeable, and very personable. He is so thorough in his work and I could tell he cared about the finished product. He was available for question throughout the installation and made sure we understood everything once it was complete.
Dean Sheridan
Great job, installed new equipment and upgraded existing connections as well. works great
Karen Sheridan
They arrived on time and worked diligently to get our new gas furnace installed. When they finished they cleaned up, leaving the area cleaner than it had been. The whole process from calling and having someone come out to the final install was a pleasant and effective experience!
Chelsea Mongan
Calvin and Mike were very knowledgeable and professional. They were out within 5 hours of us calling
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Our goal is to provide high-quality heater repair services at a low rate, so we never charge extra for weekend, holiday, or after-hour maintenance. Additionally, our call center is open 24 hours a day, 7 days a week.
Hi Gregg, thank you for reaching Horizon Services. We can typically do a hot water heater replacement the same day. All plumbing trucks are stocked with with replacement options. Please feel free to reach out to us at (410) 927-1521.
Ms. Youngblood, we have added you to our Do-Not-Mail list.
Give us a call.
Hello Nancy, Unfortunately, at the moment we do not service Anne Arundel County.
We are a Lennox dealer, they have the best combination of quality and value on the market.
Programming a thermostat varies from model to model, usually the instructions are in the user’s manual or can be found online. Clients can also call Horizon’s Tech Line and ask for step by step help. Using a smartphone to control a thermostat is only an option on a few models, it’s best to make sure the device is capable by consulting the user’s manual or researching online.
Replacing a humidifier pad can be a bit more complicated, if you’re not comfortable doing it we suggest having it changed and inspected at your yearly heater service or you can call Horizon Services Tech Line and have a tech walk you through the procedure. Pads can also be purchased at your local home improvement store or ordered online.
Molly, it is correct that this may be a sign of mineral deposits from a leaking line. We would be happy to take a closer look to provide a more detailed diagnosis of your water heater. You can give us a call at any time at (215) 866-4391 and we would be happy to answer any question or schedule a visit.
Estimates for system replacement are offered at no cost. Our repair estimates are subject to a $79.50 dispatch and diagnostic fee.
Horizon Services offers repair warranties for 2 years and 3 years to our plan members. Our install warranties cover a range up to 12 years parts and labor.
Hi Larry, we'd like to learn a bit more about your experience. We are sorry to hear that we did not have a solution within your budget. Were you not given a price quote up-front?
We are very sorry for the confusion regarding our service areas. Our team does our best to clearly define our service areas on the map section on our website www.horizonservices.com/baltimore-county/. Please feel free to contact our office with any concerns regarding our service territories!
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