Express Cabinet Store

Charles Pappert

Mine was an online order. I have never experienced worse customer service in my life. Apparently there is only one guy that handles online orders and he only works part-time. My order (from May 2022) came in wrong. I was told that the remaining cabinets would be shipped "any day now" for months. I always had to call and nobody ever contacted me with status updates. When I tried to escalate to management in August, nobody ever called me despite repeated requests. I was told two weeks ago that the delay was 2 backordered cabinets, so I cancelled the 2 cabinets. I was supposed to get a refund check in the mail and the remaining cabinets were supposedly shipped 2 weeks ago. neither the check, nor the cabinets have arrived and nobody bothered to call me to explain why. When I finally happened to talk to the owner on the phone today, he hung up on me because I "didn't listen" when he told me to call back tomorrow. I did not curse or insult the man, but I tried to tell him about my extremely poor customer service over the past several months. If you are lucky enough to have no issues, the cabinets are nice. That being said, there are several other companies with better reviews that sell these exact cabinets. If you do have issues, this company DOES NOT CARE and WILL NOT work to resolve problems. The owner himself will not intervene to make things right. The owner himself will just tell you to talk to the guy that has been giving you the run-around for four months. I have waited four months for cabinets that STILL have not arrived and the owner just told me to "Call back tomorrow." I am sick and tired of dealing with a company who does not care about resolving a problem.

Keontae Carter

Nig

howard coleman

Not friendly

Aaron Stark

Mike was super friendly and helpful! He made our cabinet and flooring experience awesome.