Holiday Inn Express & Suites Concordia Us81

Shawnna Coon

When I tried to check-in, the front desk clerk kept pointing to the sign telling me that check-in wasn't until 3pm. As I have run front desks before (even this one) I knew checking-in at 2 was possible. After a heated discussion where she was rude and condescending, I was able to check-in. I also told her I needed to put my room on a different card, she took the card and I assumed everything was fine. A little while later in checking my bank balance saw a pending charge for the room and went back down to ask why, I was assured that the correct card was on my account and that the pending charge would fall off. After getting home, I checked my bank balance again and saw that they charged the card I wanted off the account. Called the hotel and got told they would call me back in 5 minutes, an hour later, I called back. This time, got Miranda the Manager, who didn't want to talk to me to figure out the situation only the desk clerk, who was busy checking in someone else, so I got put on hold. Miranda came back on the phone. With a very dismissive attitude, she tells me it's taken care of. I tried to register a complaint with her, but she was still very dismissive and did not care what I had to say, even after informing her I was a leaving a bad review, she was still dismissive. She told me this was a pre-paid room (it was not) and would not listen otherwise. I gave two stars, not one, because the room was nice and the food was ok, but due to the attitude of the Manager, I will not be back.

Anita Wilson

This hotel was clean, desk staff was friendly and helpful. And the breakfast was good and fresh. The staff in the breakfast room kept it well stocked and clean. Good experience all around.

Jacque Fritch

Those folks that took care of us, start to finish (checking in, food, cleaning, the works) were super and pro. We had a family get together eating their wonderful breakfast bar, and they put away food, cleaned quietly and told us to 'stay as long as we wanted' chatting. Wonderful experience

Rebecca Smith

GREAT breakfast! The eggs tasted real! (They probably were real, but I don't know for sure.) Good variety of food. Pancakes, oatmeal, breads, juices, yogurt, fruit...The room was clean, good smells. Shampoo, conditioner, and shower gel in the shower. And they said if you need other toiletries, ask. Nice place to stay. Would totally recommend.