Texas Truck & Trailer North

Clint Biggs

There are better, more honest service providers out there. I recommend you don't settle for what passes for business as usual with these guys. I've used them twice and left feeling like I was taken advantage of both times. They may/may not do a quality job. I don't think I've actually had a problem with the work they've done for me. Both times, though, they misrepresented what was going to happen resulting in me overpaying. The first time was getting my jeep lined. I was shown standard prices but then told that they may not apply as I was doing a Jeep instead of a truck bed. No problem. I brought the Jeep there for inspection and given guidance on what I should expect. When I came back to pick it up, I was brought into the GMs office to settle up. I knew immediately these guys were aggressive as the big white board on his wall had a big grid on it titled 'Show Me the Money' with a list of all of their employees and tracking their sales success. Again, no problem necessarily. I don't have a problem with sales or commissions...unless it leads to shady, oversold products and services. Once I sat down, he started explaining to me why my Jeep was different than they initial quoted and how it was going to cost more. I wound up spending several hundreds more for that lining AND told that they wouldn't affix the Line-X sticker on it for warranty coverage. It's not a truck bed, you know. ;-) I didn't love the experience but was willing to give them the benefit of the doubt. I decided to take things as they explained. Fast forward and I needed to do my first service (50 hr) on my Cub Cadet zero turn mower. It turns out these guys are a certified sales/service shop for Cub Cadet so I thought I'd give them another shot. I just needed fluids changed and blades sharpened. I was quoted $200. I brought the unit to the shop. When I came back a week and a half later I was charged more than double ($425). The reason, they said, is that my carb had build up and needed cleaning. They also said that one of my blades was bent so they went ahead and replaced all three. Keep in mind that this is a newish mower on its first servicing. There is no way my carb needed that cleaning. I was also never contacted about these problems or added services. They just did it and expected me to pay. Even IF one of the blades was bent, why replace all three? When I asked why they didn't call for approval, they indicated that the paperwork I signed when dropping it off gave them the authority to go ahead and make whatever repairs they felt were needed. Dirty. I don't really believe what they said but if true, it is still a super shady way of doing business. Again, there is plenty of money to be made honestly in the sales, servicing, and repairs business. It's people and policies like these that screw things up for everyone else. There just is no good reason to rip people off. For myself, I will not give these guys a third chance. Again, I recommend that you steer clear.

mfstr

Overpriced, poor customer service. Could have saved $500 buying my bed cover online and installing it myself. Only went with them because of a manufacturer rebate offered to me, which I never received. Oh no, it was on the list for rebate, and your employee was pushing the rebate, you did NOT discount the bed cover. Told me to call the store and talk to the manager, well I did and the manager refused to speak to me. Had someone else speak to me so I asked the kid to email me my receipt so I could handle it myself, after giving my email address 4 times, still never got the receipt, just gave up, wrote it off.

Harvey Hudspeth

Where do I begin! Absolutely outstanding service! Jason went way beyond the call of duty! Everything from my initial visit with Jason, all the way through completion of the work I needed, was exceptional! Jason and every one of his other team members were friendly, courteous and professional! I went to TT&T after the Honda dealer was unable to repair my Honda vehicle and charged me $183 to determine they couldn’t fix the problem. TT&T ordered the part I needed, installed it in less than an hour and charged a very reasonable amount. Definitely recommend TT&T!!!

Gabriel Rainville

Excellent and quick service! They installed a trailer hitch on my 2020 Mazda CX-9 and quoted me a reasonable price.