Sonic Drive-In

Rick E

I have literally been waiting in line for 30 minutes to get a burger. When I got it, not to my surprise the entire order was wrong. Went in to get the corrected order and alas, another 20 minute wait. I wish I could give this place zero stars. Mr. Ritchie, you should be ashamed. Also, what does this not accurate prices mean? Why won't you update the prices instead of trying to over charge?

Frank Bennie

I’m a big fan of this place but I went in today after ordering on the app, and parked and waited in a stall. The drive thru was busy so I was patient, but I ended up waiting a half hour, pressed the button to speak to someone and never got a response. The drive thru line was around the building when I arrived and I watched every single car in line get their food without being acknowledged. After over 40 minutes I finally go inside and get told my order will be brought out. 5 minutes later someone comes out with my milkshake and float and says my food is being made now. That’s after almost an hour of waiting. I was told someone was supposed to be on car hop but wasn’t doing what they were supposed to. She was nice and felt bad and I know it wasn’t her fault, but it’s just inexcusable. I wish there was a way I could have just canceled my order at that point. The food finally came out about 10 minutes later but I think it’s safe to say I won’t be back for a while

lisa s

I went through the drive through today at 12:30 there was a young man and a young lady doing the orders, I only got a sweet tea, and a shake. But their service was so fast, and they were both so friendly and professional. Kudos to them both.

Exploring NY

Today I went into Sonic, starving, not really mentally there. Austin took my order and I have to say it was probably the best fast food customer service I’ve ever received. He was detailed, attentive, told me all my options. There was a zen about him. I mean he was that great he encouraged me to run to make a review. Thank you. Hope he is being compensated like he deserves because he did great. Thank you Austin.