Real Urban

Larry Jiao

Ordered the Family pack, which has a selection of 3 BBQed meats with a whole chicken (Brisket, Burnt Ends, Texas Sausage, Chicken), 4 sides (Mac & Cheese, Bacon-wrapped Brussel Sprouts, Cole Slaw, and Mashed Potatoes), a drink of either lemonade or iced tea, a sizeable load of cornbread buns and individually packaged BBQ sauce. I thought I would like this more but I can't pinpoint what was wrong with the food I had. Did they use liquid smoke and forget the mustard in their rub? Was it just plain salt? It was a rainy day so maybe the smoky flavor didn't infuse well enough with the meat. It's almost as though they were trying to dispose of material by the lack of main portions and largely bread & plastic/cardboard in its packaging. The tea was missing its sugar as well. Service that day felt like they didn't want to. Who could blame em? The brisket at first glance surprisingly looked dry but was tender. The chicken seemed the most tender of the bunch this time, and the texan sausage had a great bite but somehow had nothing to write home about. I'm wondering now if it was the sauce. It was pretty sweet and had a decent amount of acidic twang, but it was the only thing I had as an aftertaste. At least the burnt ends came out pretty well!

Paul Senesac

Excellent food,always very consistent!!!

Lonán Rufa

Great pulled pork. Huge sandwich! You might consider the mini ;-)

amy chan

Double check your bill before you pay!!! They overcharged me about $16 on the sides order which should be included with the meal with no extra charges. When I asked for refund and he told me that I ordered 2 lbs of meal and side dishes separately. I did not order lbs of meat, only rib tips meal. I did not know how he got the idea I ordered the meat by lbs. I asked him to check with the chef who took my order to confirm. He refused to do it. Just told all the workers to shut up. Then he told me to leave the restaurant without resolving the issue. He threatened me to call policeman on me and there were camera in the store. I asked to check on the camera to see what did I order and he ignored me. I said please do so because I did not do anything wrong and he was the trouble maker with no customer services. Then I asked him for my receipts and he started to adjusted the bill without telling me. Once the policemen came, I told them what’s going on and I told him again I didn’t want the food and want the refund. He said no because I used the gift card. Then he closed out the register and told me that he couldn’t do anything on refunding the gift card value of $50, only credit card payment of $8 as his favor to me. Totally B.S. to me. I will file a complaint to his Corporate Office and sharing with my aweful experience on social media….all the cook/ staffs are great and friendly except this “so called” manager. UNBELIEVABLE!!!!