Apple Barton Creek

Category: Electronics store in Austin, Texas

Address: 2901 S Capital of Texas Hwy, Austin, TX 78746, USA

Phone: +15126340520

Opening hours

Sunday: 12–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Joe Begley

Nov 2, 2022

I have one word: beware I have a Macbook Pro. I dumped a water bottle into my backpack and ruined it. The thing won't start and there is water in the screen. Luckily, I had Apple Care. Unluckily, I brought it to the Barton Creek Apple Store. The place is a hike from my house, but I show up and ask to get it fixed. The guy working is super nice, takes notes and everything. He makes notes about the thing not starting and about the water in the screen. He says it will be 2+ weeks before it can be fixed. I leave it there. Much to my surprise, I get a call less than a week later saying my laptop is ready to go. Excitedly, I jump in the car and head over. I get there. They hand me my laptop. It starts up. The screen is still full of water. They didn't fix the screen. I ask how could they have missed this. They say it wasn't in the notes (shouldn't matter, it's obvious). We open the notes, it's the first item. They say to come back and get it fixed again. I don't want to drive back out there, but agree as it's my only option. Worst part is, they wouldn't let me leave without ponying up the $300 deductible. Now, I have to go back. They say they can fix the screen on the spot, but I'm doubtful. On top of that, I have no idea how long I have before my time expires to come in. I try to call to get an answer. Nothing. You get Apple HQ when you call first and when they try to forward you to Barton Creek, the phone disconnects. It is nearly impossible to get them on the phone. Do not go.

Raven Jones

Nov 2, 2022

Absolutely horrible customer service. Sat there and waited while employees talked about their new haircuts. Never going back, not purchasing an ipad and selling my airpods.

Andrew McCann

Nov 2, 2022

Too busy to sell someone a watch.

Allen Luke

Nov 1, 2022

I had a challenging experience with getting service at this place. They were difficult to work with. Very un-like Apple. I was disappointed. Your Retail Survey has the details.

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Questions & Answers

Need to prepare an Apple photo book for a memorial service next Wednesday. Photos on MAC but no idea how to limit the ‘book’ upload to just the file I’ve created which contains the loved one’s photos.

Mary Roberts | Nov 3, 2018
Mac Broadway | Nov 3, 2018

Don't know what software you're using, but if you can, open the screen and do drop and drag from "Finder." Otherwise you might just YouTube it. Sometimes, someone has done exactly what you're trying to do, and their tutorial can help you.

Where do I log in for classes offered at the apple store in Barton Creek?

Barbara King | Jul 5, 2022
Carlos Soto | Jul 5, 2022

God

IPhone x is it available?

adham Shalan | Nov 3, 2019
Mac Broadway | Nov 3, 2019

Yes.

When I plug headphones into my iPhone X I cannot hear voicemail or phone conversations. Music yes, movies yes.

Ronnie Huckaby | Nov 3, 2018
Michelle Y | Nov 3, 2018

I would take your iPhone X into the actual Apple Store and ask this question. They're really nice, and no one who would answer this for you here would be able to give you any kind of customer service - just technical advice that may or may not work.

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Is there an iPhone 14 on display?

Dhrumik Sharma | Oct 3, 2022
zoe serrano | Oct 3, 2022

Yes!!!

I bought a note MacBook Pro and still need to trade in my old MacBook Pro, do I need an appointment to do this?

Jim Tyree | Apr 6, 2022
dr. fernand basquez | Apr 6, 2022

No Not needed

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How to return used MacBook Air

Linda Javan | Nov 2, 2021
Nicole Demery | Nov 2, 2021

Try calling customer service first before going to the store. Maybe they can set up an appointment. Or try the location you purchased it from. They may have a return policy. Good luck.

Is it free to undisable an iPhone or rest it

Regina Deckard | Nov 2, 2021
Hello Hello 7 | Nov 2, 2021

No 👎

If I need to get a replacement I broke my phone...I have a protection plan can they do a phone swap at the apple store

autumn smith | Nov 2, 2021
Matthew Dennis | Nov 2, 2021

I would call and ask. They can look up you policy and give you a definitive answer

My iphone is disabled what do i do

FaZe skull | Nov 2, 2020
Bobby Plemons | Nov 2, 2020

They always do a good job.

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Hi. I forgot my ipads password and cant use it. Can i bring it here to get it unblocked?If so,is there a charge i have to pay?

FeinedMP40 | Nov 2, 2020
Bobby Plemons | Nov 2, 2020

YES. THEY WILL FIX IT NO CHARGE 👍 HAVE A GREAT HOLIDAY 😀

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I have received three phone calls claiming to be Apple and that my icloud account had been breached. Does Apple make such calls?

Sheryl Thompson | Nov 3, 2019
Joseph Stacavich | Nov 3, 2019

No. Igore them. If you have concerns, contact Apple Support directly. 1-800-MY-APPLE.

Why can’t I charge my Apple Pencil?

Jose de Jesus Guerrero Aguirre | Nov 3, 2019
Miles Abernathy | Nov 3, 2019

I would take it to the Apple Store and ask them.

Where can I find the Brazilian Team Beats by Dre headphones

Kevlin Wiedemeyer | Nov 3, 2019
Mac Broadway | Nov 3, 2019

www.ebay.com, just Google it. Or, there are some Dre headphones on amazon.com.

When are classes for Mac air

James Haws | Nov 3, 2019
Mac Broadway | Nov 3, 2019

The next class is June 11th from 12:30 p.m. to 2 p.m. Otherwise you need to go to www.apple.com/today to see what classes are being held.

How much will it cost to get a screen fixed?

Mari Hinote | Nov 3, 2019
Kyle Lee | Nov 3, 2019

Okay, so, I don't know.

My iPhone is not taking a charge. I think the socket connection is dirty. How to clean it?

Rosanne Crump | Nov 3, 2019
Joseph Stacavich | Nov 3, 2019

I'd get some compressed air from any office supply store and blow lightly into the port.

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How do I get a duplicate invoice for a device I got from the United States I have a serial number imei device I'm desperate because I was stolen and the insurance asks for the invoice please help me urgently

Ivani Andrade | Nov 3, 2019
Heather Sandlin | Nov 3, 2019

Do not speak spanish. 😢

I would like an appointment to see if they can reset my girls' phone and how much they charge.

Maria Juarez | Nov 3, 2019
Samy Ghannam | Nov 3, 2019

In the. Upstairs in front of victoria secret there is a kiosk called cellplanet there they do it too and I think it charges $20.

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When are classes for I phone

N | Nov 3, 2019
Bobby Plemons | Nov 3, 2019

They have no classes. Don't know what your talking about. Sorry. Have a good day.

do you have AirPods in stock

holly eppes | Nov 3, 2019
maribel guzman | Nov 3, 2019

No

Do i need an appt to buy an apple watch?

Meg Brown | Nov 3, 2019
Greg LeVine | Nov 3, 2019

No, you don't need an appointment to make a purchase. But you may need to go on a list if they're sold out

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Do Apple accept returns?

Andrea Mendizábal | Nov 3, 2019
Barbara Melton | Nov 3, 2019

Yes, but you need your proof of purchase,n id,must match

Hi How much is it to replace iPhone 6 battery ?

Sri Varadarajan | Nov 3, 2018
Samy Ghannam | Nov 3, 2018

In apple store I don't know but in Barton Creek. Mall have many kiosk and they replace mine for 40$ in 10 min

I've been trying to call this # to make an appointment to service my iPhone 7 & I cant get ahold of anyone. Is there a better #?

Lori Nava | Nov 3, 2018
Larry Janicek | Nov 3, 2018

Online is much better or just go there

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I'm needing to cancel my service, easiest way?

Chato Horta | Nov 3, 2018
Mac Broadway | Nov 3, 2018

Call the 800 Apple number and tell them so...

My apple ID has been disabled, how do I enable it again?

Tyler Hageman | Nov 3, 2018
Larry Janicek | Nov 3, 2018

Go to Apple store or call Apple is the only way

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What is store next to?

Maria Guajardo | Nov 3, 2018
José Luis Javelly | Nov 3, 2018

satellite square

set up appointment in the morning

Les Gage | Nov 3, 2018
Allen Brimm | Nov 3, 2018

Do it online

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do you have any refurbished ipad pros available now?

Tyler McCoy | Nov 3, 2018
Larry Janicek | Nov 3, 2018

They normally have most everything but you would have to call to check on any given day, there is lots of people buying daily so it changes fast

Do you need to make an appointment at the Apple Store?

Jan Walsh Hansen | Nov 3, 2018
Larry Janicek | Nov 3, 2018

Yes

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What entrance do i take

Carolyn Box | Nov 3, 2018
Michelle Y | Nov 3, 2018

The one near Men's Warehouse is the closest, section D.

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Can I get a new battery for my 6+ at the discounted price of $29.00 at the Barton Creek Apple Store?

Kathy Keller | Nov 3, 2018
Larry Janicek | Nov 3, 2018

Call them

Where to park?

patricia shields | Nov 3, 2018
Larry Janicek | Nov 3, 2018

Huge parking lots, don't think any entrance is that much closer to apple than the others, it's pretty much in the middle

Location in the mall?

Dee Mayer | Nov 3, 2018
Aaron Dishman | Nov 3, 2018

Yep, bottom floor near the center escalaters.

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How to make appointment

Paula Adams | Nov 3, 2017
Matt Guthrie | Nov 3, 2017

Call them

How to unlock my ipad

janice vega | Nov 3, 2017
Diego Torres | Nov 3, 2017

With the password

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