Ken Garff Hyundai Southtowne

kassidy kent

I was so excited to get a new car. I managed to find one with low mileage and in very good condition and no issues. Love the car. But their customer service here is awful. As soon as you drive off with a car, they forget about you and they do not follow through with what they say they will do. They did not check that the emissions was done before I left, so I had to go back a few days later and waited about 2 hours for them to get it done, with an appointment. When I first looked at the car we noticed there was a nail in one of the tires and asked that it be fixed. I was told by the sales rep I had that everything was fixed and the car was good to go after I bought it, only to find out on a road trip that the nail was still in there and my tire kept going flat. We had to keep pulling over to pump it up so we could make it to our destination. Lastly, I did not receive any calls about my license plate and my temporary registration was expiring. I called multiple times to try to get information and no one I talked to was helpful. Every time I called they told me to talk to different people and then I never received any follow up calls. Turns out my plates were sitting there for a month, and I only found out by having to call 4 times in 1 day before someone was actually helpful and looked for me. I picked them up yesterday, and they didn't put them on for me like they said they would. If you're wanting good and basic customer service, I would not go here. After you buy your car you will be on your own and it'll be like pulling teeth to get assistance.

Kent Petersen

Great service. Friendly, helpful.

Darla Baty

Beth was great and very helpful. Kyle, the service manager at southtown dealership went above and beyond! I really appreciate him :)

Brian Olsen

Fast and friendly service in the time they promised