Holistique Medical Center

DAWN SWALANDER

I have been going to Holistique for over a year now. The front staff are alway warm and inviting with a smile.(You can see their smiles in their eyes even with a mask!) The providers always make me feel important and take additional time. The providers I've seen care deeply about great care and my experiences here have been thorough and top quality. Great place nestled in the heart of Bellevue.

Jamie Miller

Firstly, Dr. Paroo is a smart, caring, intelligent provider and I appreciate the 2 visits I got to see her for. Unfortunately, the over-arching experience in my 3 months as a patient, has been one that has created more stress and less wellness than when I initiated care here. From the beginning I voiced concerns about their policy to keep a CC on file and auto charge it for any balances due after insurance processes the claim. I understand there is almost always patient responsibility with insurance these days. I want the chance to review the charges I am paying for first and also to authorize the transaction. In response to my concerns, I was told that I would be sent a billing statement after insurance processes my claim and that would be due within 30 days of receipt. So I agreed to keep my card on file. I paid my copay at the time of service for my first visit and also attempted to pay at the time of service on my second visit, however, the front desk was unsure how much to collect so they said I would get a bill after the claim was run (I would also like to note that I paid for 2 IVs out of pocket and supplements so I had demonstrated that I pay for services rendered, again this was not what I took issue with). When the front did not collect my copay, nothing was said about my card being auto charged with no notice to me and no authorization from me. When this claim went through, I was sent an invoice on my patient portal in the AM and the invoice stated I had 30 days to pay. Then later that same night I had a pending charge for the total of the invoice on the same day. This is in direct conflict to any verbiage I was given (written or otherwise) on their financial policy. When I voiced my concerns about this, I did get a call from the biller and then the owner, which I appreciated the effort, but they both seemed more interested in telling me why I was wrong and being condescending then in trying to find a resolution or have compassion or care for their negative patient experience. I understand copays are due and doctors need to be paid. My only issue was with the credit card being auto run with ZERO notice to me first. Unfortunately, this did not seem to matter to them and therefore I chose to discontinue my care due to their contradiction to their own written policies. If you choose care here, the doctors are proficient and the facilities are beautiful, just make sure you are either rich or anticipate to have money taken out of your accounts automatically with no notice. *update - I am not "an abusive patient." I find this response and accusation to my grievances (which were argued with) to be inaccurate. It is very unfortunate that an apology could not simply have been issued instead. Patient customer service is also important in these difficult times. Please note the following: Insurance co-payment is due on the date of service. We will send a statement informing you of the status of your account(s). Balances are due within 15 days of receiving your statement. A $20.00 re-billing fee will be added to any patient balance that is forwarded from a previous billing cycle; to avoid this, please, pay your balance immediately after receiving your statement. You may pay your balance by mail, phone, or our patient portal using a credit or debit card.

Shelley Palmer

I couldn't be happier with my experience at Holistique Naturopathic Medical Center. I have had the pleasure of working with Dr. Marian and Dr. Rohde and have been blown away by their expertise and attentiveness to my care. In each and every appointment and communication I have had with them I have felt seen and heard and never rushed. They take their time to ensure that I am receiving the best care plan to meet my needs and that this plan is within my budget. I have been a patient for about 4 months now and I am in perhaps the best health of my life. I'm grateful to the entire team of practitioners that have supported my care at Holistique as well as the administrative team. Everyone works together to ensure that you have the best experience possible and are fully supported.

Rachael Baltrusis

I’m so grateful I found Holistique!!! I had been struggling with many different illnesses and my body just wasn’t feeling right. After 6 months of running around visiting doctors and specialists with no concrete answers and a lack of personal care and concern, I found Holistique and Dr. Darvish. I had complete devotion and care from her the moment I stepped in to her office on my first visit. We also did many tests and found out what systems weren’t working and why! Such a relief. I am on the path to healing now and owe it all to the team and staff at Holistique. I can assure you that you will receive the personal attention and care you deserve from the second you walk in, from the gals at the front desk, to the docs, and Dr. Darvish herself. Thank you Holistique!