Firestone Complete Auto Care

kasandra soleau

Sold me a "new rim" for 162$ that I actually brought to the shop myself, gave them another chance and they messed up a brand new rebuilt front end that they then claimed was a leaf springs issue. Even though the 2 have nothing to do with each other mechanically. Apparently if you are female they think you don't understand cars or car parts or labor. Was estimated "$2000 for 1 leaf spring". A leaf spring for my vehicle is 100$ brand new, and has 8 bolts to remove/replace. They also priced a bearing at 900$, which is a 100$ part. And they're not worth $800/hr for labor. If you're female and don't know cars or parts pricing, I suggest going somewhere else, they're just trying to try to get money out of you.

Jennifer Ellison

Awful, and unprofessional. We brought our car, a 2007 Saturn Aura in for steering problems, which included an $1,166.92 repair and replacement of the rack and pinion an complete removal and replacement of the steering gear on July 22nd. We got it back July 26th. However, a month later, on August 26th, the steering crapped out so badly that we got stuck sideways in the middle of a road while trying to turn around and we were only BARELY able to get the car running again. We brought it back in and they quoted yet another repair to us consisting of removal and replacement of the powered steering hose twice, which totaled up to $1,373.09. Upon questioning this exorbitant new rate, Eric the service advisor told us that the parts replaced before didn't actually need to be replaced and that this new repair quote was what had to be fixed. He also told us that he had found this problem previously, but didn't want to include it in the billing at that time. Upon questioning, he denied all of this, and honestly pretty rudely at that. We demanded our money back, as another mechanic we actually trust confirmed that it was likely an installation mistake on their end, since the powered steering was now gushing fluid. But we don't trust Firestone anymore and we do not want them handling our car again. However Eric vehemently denied our refund despite all evidence pointing to this being the fault of the shop and told us to just come back in. We refused for obvious reasons. On top of nearly getting us KILLED, they now very rudely and unprofessionally refused our request for refund of this expensive, and according to Eric's admission, utterly unnecessary repair for the service which cost us over $1,100 for services that WERE NOT RENDERED. So since the company won't work with me, I'll be taking not only to social media about this blatant grift, but also the Better Business Bureau and the Attorney General over this. If they won't work with me, maybe they'll be happier working with THEM. I'd give this place zero stars if I could. One star implies they've done SOMETHING right.

doc Deutschmann

Great service, helpful staff answering all my side questions. 👍

Alberta

They work Mon-Sat 7-5pm, Sunday closed